Manager Operations - Underwriting Support

Munich Re Careers • Wayne, PA

1d • Hybrid

About The Position

Implements initiatives and strategies to optimize business processes. Improves operational efficiency including employee productivity and budget spending. Works with Supervisors and Directors to ensure all goals are being met across the division. Oversees compliance of HSB standards, practices and quality control activities. Ensures performance management practices are equitably applied to all team members and is a point of escalation as needed. At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

Requirements

• Bachelors Degree or equivalent work experience is required
• 5+ years of customer service experience
• 3+ years previous leadership or supervisory experience
• Leadership skills
• Strong communications skills (verbal and written)
• Time management skills
• Prioritization skills
• Strong working knowledge of Microsoft Office Suite
• Strong analytical and mathematical skills
• Strong administrative, management and personnel recruitment skills
• Adaptable to change

Responsibilities

• Implements initiatives and strategies to optimize business processes.
• Improves operational efficiency including employee productivity and budget spending.
• Works with Supervisors and Directors to ensure all goals are being met across the division.
• Oversees compliance of HSB standards, practices and quality control activities.
• Ensures performance management practices are equitably applied to all team members and is a point of escalation as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager