Manager, Operations Technology

McDonald's Corporation•Chicago, IL

12d•$115,872 - $144,840

About The Position

The McDonald’s Headquarters has an exciting opportunity for you to become an Operations Technology Manager. In this role, you will work closely with all aspects of Restaurant Technology and Restaurant Execution across the US Business to maximize results, elevate the customer, restaurant, crew, and customer experience. Orchestrate execution priorities with an enterprise mindset for the implementation, deployment, and ongoing maintenance of national restaurant technology initiatives within the field office. Act as the subject matter expert for all operations-related technology and liaison between assigned Field Office, IPD (Initiative Planning and Deployment), and US Technology stakeholders. Primary customers include the Owner Operators and Operations Officer. Reports directly to the US Director of Operations Technology.

Requirements

High School diploma or equivalent
5+ years of experience in Operations function
Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.
Operations expertise
Strategic and agile thinker, able to quickly grasp new concepts, McDonald’s restaurant operations initiatives, and organizational norms and apply those insights to multiple work streams
Collaborator, able to forge effective working partnerships with key stakeholders
Ability to work effectively in a fast-changing environment and adaptability to working in ambiguous conditions with changing schedules and priorities
Strong problem-solving, organization and time management skills
Excellent interpersonal, written, and oral communication skills with the ability to articulate a broader narrative to partner and advise key stakeholders including the Operations Officers
Self-starter with positive attitude and willingness to learn

Nice To Haves

BA/BS degree preferred

Responsibilities

Partnership and Alignment with Operations Officers on the execution priorities that support the annual plan
Partnership with Strategic Technology Integration Managers and key stakeholders to ensure restaurant readiness, alignment, and sequencing of technology priorities
Collaboration and Partnership with PMO on operations training strategy to execute new technology within the field office; Collaborate with the PMO and Deployment Teams on execution strategies to ensure Technology Deployment is aligned and sequenced with other initiatives and effectively implemented
Education, Communication, and Guidance to stakeholders on restaurant-related Operations Technology deployment readiness of execution priorities; Provides best practices and successes in effective technology solutions to enhance restaurant operations.
Subject Matter Expertise on Operations Technology initiatives including nationally sponsored technology innovations tests to help ensure successful execution; Maintain a detailed level of understanding of both operations and restaurant-related technologies for Operations Integration
Partnership with Operations Team on execution priorities; Act as an advocate to grow the business vs. issues; understand current/existing conditions, stakeholder (company, O/O, 3rd party) points of view, communicate facts to the right audience and importance of project/initiative to the growth of the business
Partnership, guidance, coaching and direction for issue escalations to the right path to resolution; Educate primary customers on escalation processes and engage with the support departments when normal channels fail; and identify and escalate opportunities to appropriate product owners via trend analysis of escalations, Atos & Sherlock Call Volume reports, etc.
Oversee Changes of Ownership to ensure restaurants open on time with full functionality
Partnership with OTP Program Manager on elevating the OTP network within assigned Field Office to support technology deployment; Strengthen the Field Office technology support network by leveraging field resources in executing the Field Office technology strategy
Ensure backup is in place within each Field Office when not available