Manager - Operations Strategic Initiatives

Duly Health and Care • Downers Grove, IL

56d • $116,000 - $174,000 • Hybrid

About The Position

The Manager, Strategic Initiatives will lead and drive strategic transformation initiatives across Duly, ensuring successful execution of high-impact projects, fostering a culture of continuous improvement, and aligning operational efforts with organizational goals. This role combines strategic analysis, program leadership, and cross-functional collaboration to deliver measurable results that advance Duly’s enterprise-wide objectives.

Requirements

• Bachelor's degree in Business, Economics, Healthcare Administration, or related field required.
• 4+ years of relevant experience, including demonstrated leadership in executing enterprise transformation initiatives.
• Proven ability to drive operational results in a matrixed and complex organization.

Nice To Haves

• Master's degree preferred.
• Experience in healthcare operations, strategy, specialty healthcare operations or M&A strongly preferred.
• Experience working on the provider side of healthcare (e.g., hospitals, clinics, or physician groups) preferred.
• Experience working with Epic or another electronic medical record (EMR) platform, with familiarity navigating ambulatory clinical and operational workflows, preferred.

Responsibilities

• Lead the planning, execution, and monitoring of enterprise transformation initiatives, ensuring alignment with organizational strategy and priorities.
• Translate strategic objectives into actionable operational plans, driving initiatives that deliver measurable business impact.
• Diagnose complex business challenges, structure solutions, and develop actionable recommendations with a focus on tangible results.
• Collaborate with cross-functional teams—including the Growth Office, Operations, Finance, and Clinical teams—to execute initiatives and optimize processes.
• Manage select enterprise projects, including partnerships, operational KPI tracking, and targeted growth strategies.
• Implement project management best practices to enhance efficiency, effectiveness, and accountability across initiatives.
• Create and refine demand models to support growth strategy, leveraging data-driven insights for market prioritization and resource allocation.
• Develop frameworks and reporting capabilities to track Key Performance Indicators (KPIs) and measure the impact of transformation initiatives.
• Conduct market research, strategic analysis, and financial/operational assessments to inform enterprise decision-making.
• Utilize data analytics to generate insights, identify improvement opportunities, and measure transformation outcomes.
• Mentor and guide junior team members, providing leadership in project execution, analytical approaches, and cross-functional collaboration.
• Operate effectively in ambiguous environments by independently structuring complex problems, identifying required data and stakeholders, and driving work from initial question through recommendation and execution.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager