Manager Operations Process (Product Availability & Selling)

Home Depot•Atlanta, GA

2d•Onsite

About The Position

This manager role leads a team that provides front line support to stores while delivering on-shelf availability tools and devices that deliver enterprise value and improve the associate and customer experience. This role owns the business strategy, delivery, and continuous improvement of in-aisle tools and store devices that directly impact on-shelf availability, selling, and productivity. Partnering across Store Operations, field leadership, engineering, and technology teams, the role translates store needs into scalable, enterprise solutions. The position requires strong cross‑functional leadership, excellent communication, customer focus, and a demonstrated ability to deliver measurable improvements to the customer and associate experience.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to the United States.
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Nice To Haves

Bachelor’s degree in business, operations management, supply chain or related field.
5 years of retail experience or process management in related area.
Leadership and management experience preferred

Responsibilities

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs.
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise.
Assist in collaborating findings from data and making verbal/written recommendations.
Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).