Manager, Operations Process Owner

RBC•Toronto, ON

2d•Onsite

About The Position

This is a Manager, Operations Process Owner role with a focus on Project Management, Operational Excellence, and Trade 360 Oversight. This individual will lead and deliver project oversite, status, timelines Issue and Risk for the PTO operations teams. PTO is accountable for 50+trillion dollars of transactions each year and is a highly dynamic segment. The role will lead large scale transformational projects ensuring project requirements are translated into operational processes. The role is also responsible for driving continuous improvement initiatives, overseeing process documentation, managing UAT and PIV testing, and partnering with PTO leadership to influence external processes and behaviors. The role leads transformational change over multi-year time horizons through the implementation of next generation optimization technologies, and advanced reporting and analytics.

Requirements

RBC Trade product knowledge
3-5 years of experience processing Letter of Credit, Guarantee and Standby process
Demonstrate growth and strategic mindset with ability to influence decisions.
Excellent stakeholder management skills - proven track record of building strong relationships in a change management context.
Comfort in a fast-paced environments with high complexity and ambiguity
Ability to effectively manage competing priorities and deliver results on time.
Excellent PowerPoint, Excel skills; analytical and reporting skills.
Excellent communication skills - proven ability to influence, inspire, and persuade different types of audiences (including executives)
Experience in end-to-end process optimization

Nice To Haves

Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
Interest in AI solutions applied to process optimization
Change management minded
Confidence in decision making and strategic planning
Sense of urgency with ability to handle multiple demands

Responsibilities

Support a team of talented Business Analysts who are responsible for partnering with you in gathering and documenting processes, analyzing for optimization through performance, quality and other key data sets, identifying system requirements as it relates to process, and testing applications.
Work with IT and vendor partners supporting & testing Trade 360 release builds.
Identify, prioritize, and execute operational process improvement opportunities.
Lead development and implementation of new tools and automation technologies
Lead planning, train and execution of new work intake.
Re-design processes to support transformational programs and other changes impacting operational processes.
Satisfy multiple stakeholders in a very complex and demanding business and technology environment.
Co-ordinate with RBC partners to influence external processes and behaviors that impact PTO operational efficiency.
Plan, direct and coordinate activities of assigned projects to ensure project goals or objectives are accomplished within approved time frame, scope and budget.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work