Manager, Operations (Outpatient), Full-time, Day shift

Adventist Health•Kailua, HI

About The Position

The Manager, Operations (Outpatient) manages outpatient operations of the facility to ensure high-quality, cost-effective medical services. The role oversees the organization’s clinical, quality, administrative, and fiscal aspects; identifies and resolves technical, operational, and organizational problems; and supervises and directs assigned personnel using professional and supervisory discretion and independent judgment. The manager organizes and plans clinic operations, manages budgets and staffing, supports cost control and revenue accuracy, and collaborates with physicians and senior staff on clinic goals, program expansion, business development, and new care models. The role also focuses on quality improvement, utilization, and reducing medical costs. Adventist Health Castle is located in Kailua and includes a 160-bed hospital, medical offices, home care services, urgent care, and other services throughout O'ahu. Associates must receive required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

Bachelor’s degree or an equivalent combination of education and related experience is required.

Nice To Haves

Master’s degree preferred.
Five years of technical experience preferred.
One year of leadership experience preferred.

Responsibilities

Work with the site medical expense team to direct actions that control targeted costs for inpatient and outpatient services.
Conduct regular, agenda-driven staff meetings to address issues and concerns and communicate the organization’s mission.
Manage, organize, and plan the operation of assigned clinics.
Develop and manage budgets; plan, monitor, and maintain staffing, capital, and operational budgets.
Review clinic systems, concerns, budgets, and goals with physicians, including cost reduction and revenue enhancement.
Strategize with senior staff regarding program expansion, business development, and new care models.
Focus on quality improvement, utilization, and reducing medical costs, incorporating provider partners’ skills whenever possible.
Provide leadership, direction, and guidance to staff as appropriate.
Plan, budget, organize, and manage the department to accomplish operational and strategic objectives.
Analyze and interpret complex data sets and reports, including variance analysis, financial and quality reports, and population-specific reports.
Develop and update comprehensive medical management work plans and programs to ensure revenue accuracy.
Perform other job-related duties as assigned.