Manager - Operations - Local Market

Avis Budget Group • Boston, MA

2d • Onsite

About The Position

Are you a natural leader looking to start a career in management where you’ll be responsible for driving a great team to success? Join Avis Budget Group as a Branch Manager to coach and motivate your team to increase financial profitability, operational efficiency and customer satisfaction. You will be responsibility of the location and financial performance.

Requirements

• Bachelor's Degree plus at least 1 year supervisory experience; OR Associate's Degree plus at least 2 years supervisory experience; OR High School diploma/GED plus at least 4 years supervisory experience
• Experience in associate level roles-Service Agent, Sales Agent, Customer Service Representative, etc.
• Valid driver’s license and good driving record
• Flexibility to work days, evenings, overnights, weekends and holidays
• Willingness to work outdoor in weather conditions with moderate noise level

Nice To Haves

• 1 year of experience providing high quality customer service

Responsibilities

• Supervise one or more of the daily operations and sales functions to ensure maximization of fleet utilization, incremental revenue, customer satisfaction and employee management
• Perform duties and provides service in accordance to established operation procedures and company policies.
• Supervise the counter, service and/or bus area as assigned
• Direct and control the servicing of customers at the rental counters
• Plan, direct and control the preparation of returned vehicles for the next rental
• Be responsible for the development of new employees and the on-going performance assessment of current employees
• Recommend appropriate corrective action where necessary
• Build and maintain business relationships to facilitate organizational profitability
• Inspect vehicles on the ready line to ensure compliance with established quality standards

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager