Manager Local Operations

Uniti•Muncy, PA

15h•Onsite

About The Position

Uniti's Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. The Manager of Local Operations and the team care about technology and connecting customers to products they value. The team of experts create meaningful connections with customers that create long-term relationships.

Requirements

Ability to motivate employees in the areas of sales, increased revenue and productivity
Ability to manage people (HR knowledge)
Customer service mentality
Knowledge of telephone operations
PC skills
Positive attitude
Candid, vocal, and honest communication skills
Ability to shift gears at a rapid pace
Ability to adapt to changing technology
Relationship building mentality
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience
This is a safety sensitive position

Nice To Haves

Previous experience as a technician

Responsibilities

Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable
Review job done by each technician on a quarterly basis to check for quality of work
Ensure technicians are following the correct procedures
Initiate disciplinary actions as required
Maintain personnel records in preparation for appraisals that are completed once a year
Manage functions involving installation and repair and central office maintenance
Analyze trouble patterns and repeat reports to reduce the number of troubles and repeat reports
Monitor central office routines
Monitor progress of central office (CO) and Outside Plant (OSP) jobs and inspects after completion
Monitor facility change orders (FCOs)
Schedule and coordinate job cut-over
Handle after hours problems and calls for their supervisory area
Cover for other supervisory areas as needed
Utilize all aspects of ETA: Monitor tasks and works with planner to make needed adjustments
Prepare monthly work schedule
Monitor employee status and performance reports
Provide and record safety training and hazard communications ensuring everyone follows safety rules and procedures on a daily basis
Maintain OSHA records
Investigate and complete accident reports
Maintain proper files and documentation for DOT drivers including monthly summary and daily inspections
Monitor controllable expenses
Control inventory levels in the office and on the technician's vehicles
Monitor, inspect, and maintain building, grounds, and vehicles
Prepare budget inputs for needed tools and test sets and identifies plant needing replacement or relief
Work with city official, county officials, and local customers to maintain a positive image of Uniti