Manager - Operations Integration
About The Position
We are seeking a Manager, Ops Integration to represent the voice of Operations at our Global Success Center. This role will support and execute operational initiatives that improve the Guest experience and translate cross-functional plans into clear, practical restaurant procedures. Strong project management skills and the ability to manage multiple priorities. This role will independently lead defined projects and cross-functional initiatives. Partner with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes, gather feedback, and support adoption. Prepare and present project updates, recommendations, and results to project teams, functional leaders, and other stakeholders. Build effective working relationships and align project partners around shared objectives. Work in a fast-paced, agile environment. Must be able to adjust priorities and support change implementation. Spend time in our restaurants as needed to understand operational realities, validate solutions, and support execution. This role is currently an individual contributor and is expected to influence through partnership and execution. Ability to travel up to 25%
Requirements
- 5+ years of progressive experience in restaurant, retail, or multi-unit operations
- 2+ years in a corporate operations, field leadership, or cross-functional project role
- Experience working with franchisees or multi-unit operators preferred
- Demonstrated experience managing defined cross-functional projects or workstreams through implementation
- Comfort using operational data and KPIs to inform recommendations
- Ability to identify process gaps and develop practical solutions
- Ability to influence stakeholders and drive progress
- Strong operational judgment, problem-solving, and communication skills
- Adaptable, agile, and comfortable supporting change
- Able to navigate and drive progress through ambiguity
- Bachelor’s degree in business, Operations, Hospitality, or related field required
Nice To Haves
- Relevant certification (e.g., PMP) preferred
Responsibilities
- Support and execute operational initiatives that improve the Guest experience.
- Translate cross-functional plans into clear, practical restaurant procedures.
- Independently lead defined projects and cross-functional initiatives.
- Partner with internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes, gather feedback, and support adoption.
- Prepare and present project updates, recommendations, and results to project teams, functional leaders, and other stakeholders.
- Build effective working relationships and align project partners around shared objectives.
- Work in a fast-paced, agile environment.
- Adjust priorities and support change implementation.
- Spend time in restaurants as needed to understand operational realities, validate solutions, and support execution.
Benefits
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
- Lunch provided every Tuesday and Thursday in office
- Discount on Wingstop gift cards
- Onsite game room
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
