Manager - Operations Integration

Wingstop•Dallas, TX

6d•Hybrid

About The Position

We are seeking a Manager, Ops Integration to represent the voice of Operations at our Global Success Center. This role will support and execute operational initiatives that improve the Guest experience and translate cross-functional plans into clear, practical restaurant procedures.

Requirements

5+ years of progressive experience in restaurant, retail, or multi-unit operations
2+ years in a corporate operations, field leadership, or cross-functional project role
Demonstrated experience managing defined cross-functional projects or workstreams through implementation
Comfort using operational data and KPIs to inform recommendations
Ability to identify process gaps and develop practical solutions
Ability to influence stakeholders and drive progress
Strong operational judgment, problem-solving, and communication skills
Adaptable, agile, and comfortable supporting change
Able to navigate and drive progress through ambiguity
Bachelor’s degree in business, Operations, Hospitality, or related field required

Nice To Haves

Experience working with franchisees or multi-unit operators preferred
Relevant certification (e.g., PMP) preferred

Responsibilities

Strong project management skills and the ability to manage multiple priorities. This role will independently lead defined projects and cross-functional initiatives.
Partner with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes, gather feedback, and support adoption.
Prepare and present project updates, recommendations, and results to project teams, functional leaders, and other stakeholders.
Build effective working relationships and align project partners around shared objectives.
Work in a fast-paced, agile environment. Must be able to adjust priorities and support change implementation.
Spend time in our restaurants as needed to understand operational realities, validate solutions, and support execution.
This role is currently an individual contributor and is expected to influence through partnership and execution.
Ability to travel up to 25%

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room