Manager, Operations, Field Services

ServiceLink

3h

About The Position

ServiceLink, a top provider in the mortgage services industry, is seeking an experienced professional to manage a department by working with the team to create a plan to meet their goals. This role requires the ability to provide necessary coaching and establish corrective action plans when needed. The ideal candidate will be well-spoken with polished written communication skills.

Requirements

• High School diploma or equivalent required.
• Strong verbal and written communication skills required.
• Ability to excel in a high-impact position with fast-paced, deadline driven environment required.
• Strong PC skills, typing, and Microsoft Office proficiency required.
• Completion of client registration guidelines and business rules, user review guide, classroom training, system training, and side by side training required.
• Ability to interpret, comprehend, and apply company and/or client specifications, guidelines and processes.
• Ability to navigate and research using available resources including the Internet.
• High level of organization and attention to detail.
• Ability to successfully multitask and maintain a positive attitude in a high pressure, high production and volume team environment.

Nice To Haves

• 1-2 years management experience.
• 1-2 years property claims experience, property preservation experience or construction knowledge.
• Knowledge of property management, construction, and property insurance preferred.
• Undergraduate degree preferred.
• Proficiency using third party estimating software, common to the insurance industry.

Responsibilities

• Manage a team of employees responsible for reviewing contractor bids and coordinating property preservation activity with investors, insurers and clients.
• Respond to audit and non-compliance issues as discovered and presented by management.
• Maintain strong focus on daily production (staff outflow) and pipeline management (volume inflow).
• Assign work to staff when needed.
• Manage processors’ work flow, time off, feedback, and reviews.
• Handle interviewing, hiring, and disciplinary needs of staff.
• Maintain both quality and productivity goals on a daily basis.
• Answer incoming phone calls, as needed.
• Perform all other duties as assigned.
• Occasional travel required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED