Manager, Operations & Event Services

The Chamber•Seattle, WA

3d•Onsite

About The Position

The Manager, Operations & Event Services plays a central role in how people experience the Chamber. This role owns the day-to-day operations of the Chamber office and Microsoft Events Center, creating a professional, welcoming, and well-run environment for employees, tenants, members, and guests. This is a highly visible, hands-on role for someone who enjoys making things work. The Manager manages the Chamber’s 2,500-square-foot Microsoft Events Center, which accommodates events of up to 150 attendees, while managing workplace operations, office services, facilities coordination, vendors, budgets, inventory, and operational logistics. From preparing for a major event to resolving an unexpected workplace issue, this role has the autonomy to set priorities, make decisions, and keep operations moving. As the Seattle Metro Chamber’s primary front-office presence, the Manager serves as a visible and trusted point of contact for employees, members, partners, tenants, and guests. The role sets the tone for a welcoming and professional environment while overseeing visitor services, incoming calls, general inquiries, and the day-to-day needs of the workplace. Success in this role requires sound judgment, strong organization, attention to detail, and a practical, service-oriented approach. The ideal candidate enjoys taking ownership, solving problems, and turning many moving pieces into a seamless experience.

Requirements

5+ years of experience in office operation and administration, workplace operations, event management, facilities coordination, hospitality, reception, customer service, or a related field.
Experience independently managing day-to-day operations and service delivery.
Experience serving as a professional first point of contact for employees, members, executives, public officials, vendors, visitors, or other stakeholders.
Experience managing vendors, facilities, workplace logistics, and operational issues.
Experience planning and executing events, meetings, or complex logistics activities.
Experience improving processes and creating operational tools, procedures, or resources.
Experience managing or administering budgets, contractors, billing, purchasing, and inventory.
Strong project management and coordination skills, with the ability to manage multiple priorities, stakeholders, and operational details simultaneously.
Customer-service mindset and take pride in creating positive experiences for employees, members, tenants, vendors, and guests.
Excellent verbal and written communication skills and can build effective relationships with a wide range of stakeholders.
Strong organizational skills and attention to detail, with the ability to prioritize competing demands and follow through on commitments.
Exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.
Resourceful, analytical, and proactive in identifying and resolving operational challenges.
Able to work independently with minimal direction while collaborating effectively as part of a team.
Comfortable learning and adapting to new systems, workplace technologies, and audio-visual equipment.
Comfortable using a mobile phone for work-related communication and coordination, including event and operational needs.
Energized by the Chamber's mission and committed to supporting a welcoming, service-oriented workplace.

Nice To Haves

Flexible and willing to support occasional early morning or evening events.

Responsibilities

Manage rental activity for the Microsoft Events Center, including responding to inquiries, developing prospective clients, managing bookings and rental agreements, and working towards annual rental revenue goals.
Lead event planning and execution, including client communication, room setup, audio-visual coordination, catering, vendor management, and day-of support.
Ensure a seamless experience for event hosts and guests while maintaining high service standards and operational excellence.
Monitor event center performance, utilization, customer satisfaction, and operational effectiveness, identifying opportunities for improvement.
Manage event-related budgets, inventory, and operational procedures to support successful events and long-term sustainability.
Own day-to-day workplace operations, ensuring a professional, organized, and welcoming environment for employees, members, tenants, and guests.
Serve as the primary front-office contact, managing visitor experiences, inquiries, workplace logistics, and office services.
Coordinate facilities, vendors, building management, and workplace resources to support business operations and resolve day-to-day issues.
Improve processes, maintain operational procedures, and manage office inventory, purchasing, and workplace readiness activities.
Support employee and tenant onboarding, workplace access, and office resource coordination.
Administer Certificates of Origin and support other operational and administrative services.
Serve as Floor Warden and support workplace safety, emergency preparedness, and business continuity efforts.
Contribute to special projects and other operational initiatives that support the Chamber's mission and organizational success.

Benefits

Medical, Dental, and Vision Coverage, employer pay 96% of the employee premium, including $0 prescriptions and appointments
401(k) and Roth Retirement Accounts, with Employer Match of up to 6%
Generous Holiday and Paid Time Off Schedule, including Community Service leave and winter closure
Mindfulness and Wellness Resources
Life Insurance
Accidental Death & Dismemberment Insurance
Company-sponsored ORCA Card
Flexible Spending Accounts
Paid Parental Leave
EAP Membership
Additional Voluntary Benefits, including Long-term Disability Insurance, Personal Accident Insurance, and Pet Insurance
Remote office set up stipend $500
Woodland Park Zoo Discount
SecureSave Workplace Savings Program with Optional $5 Semi-Monthly Employer Match
Passport Corporate Discount Membership
Norton LifeLock Benefit Solutions
Free snacks and beverages at the office!