Sr. Manager, Account Management Operations

RealPage, Inc. • Richardson, TX

3d

About The Position

The Manager, Operations Enablement & Delivery, is responsible for day-to-day operational execution, enablement, and service delivery oversight for Utility Expense Management and Invoice Processing services. This role partners with global delivery teams to ensure accurate invoice processing, timely payments, effective escalation management, and consistent service quality.

Requirements

• Bachelor’s Degree preferred or equivalent operational experience
• 2–3+ years of experience in utility expense management, invoice processing, or related services
• 2–3+ years of people leadership or operational oversight experience
• Strong working knowledge of invoice processing systems, payment workflows, and reconciliation processes
• Experience supporting global delivery models and managing escalations
• Strong working knowledge of utility expense management and invoice processing operations, including invoice workflows, payment execution, funding, and reconciliation.
• Deep understanding of service delivery management, including SLAs, KPIs, quality metrics, and operational controls.
• Proven ability to manage and resolve complex operational escalations with sound judgment and a focus on root‑cause resolution.
• Experience partnering with global delivery teams, including workload management, prioritization, and performance oversight.
• Advanced analytical skills with the ability to interpret operational data, identify trends and risks, and translate insights into action.
• Proficiency with Microsoft Excel for operational analysis, reporting, and trend identification.
• Experience consuming or leveraging dashboards and reporting tools (e.g., Power BI) to monitor performance and support decision‑making.
• Strong written and verbal communication skills, including the ability to present operational insights and recommendations to senior leadership.
• Experience supporting or driving process improvement and automation initiatives that reduce manual effort, improve accuracy, and increase operational efficiency.
• Ability to lead through influence, set expectations, and reinforce standards across teams without ambiguity.
• Comfort operating in fast‑paced, high‑volume operational environments with competing priorities.

Responsibilities

• Oversee daily service delivery for utility invoice processing and expense management activities
• Partner with global managers and team leads to manage workload, prioritization, and execution
• Own escalation handling related to invoices, payments, missing bills, late postings, and reconciliation issues
• Lead operational enablement efforts, including training, documentation, and process reinforcement
• Monitor trends, defects, and repeat issues; drive root-cause analysis and corrective actions
• Support workforce planning, capacity management, and coverage alignment with global teams
• Ensure adherence to SLAs, quality standards, and internal control requirements
• Provide operational insights and performance reporting to senior leadership

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree