Manager, Operations - Enablement Content

Walmart•Bentonville, AR

1d•$70,000 - $130,000•Onsite

About The Position

As Manager, Operations for Enablement Content –an individual contributor role with no direct reports – you will direct the end-to-end lifecycle of driver-facing self-help content on web and in-app platforms. This high-urgency role requires an analytical, proactive problem solver to investigate ambiguous intake requests, identify correct program owners, and navigate complex, multi- week approvals across compliance, governance, and legal. You will actively protect the driver experience by anticipating pilot rollout risks, tracking overlapping deadlines, and keeping exceptionally detailed project records. It is a highly fast-paced, high-impact operations role requiring superior critical thinking, teamwork, proactivity, and self-motivation. On the Driver Experience team, we are dedicated to creating an intuitive, low-friction gig-driver experience that fosters trust and transparency. We view optimizable contact rates as defects, focusing on contact reduction by holistically analyzing driver journeys and collaborating directly with product and engineering. Functioning like a fast-paced startup, our specialized Enablement Content sub-team manages driver-facing self-help content across web and in-app platforms. We work cross-functionally to deliver high-quality, fully compliant support resources. We value collaborative mindsets, full-range product thinking, and operational excellence, empowering us to remain the low-cost delivery partner and platform of choice for gig-drivers everywhere.

Requirements

4+ years authoring support documentation, knowledge base management, or CMS operations, plus 2+ years of project management.
High self-motivation to thrive amidst shifting priorities, last-minute requests, and extremely tight timelines.
Meticulous note-taking, organization, and tracking skills to successfully manage long, complex approval schedules.
Proactive mindset to anticipate pilot rollout impacts, driver friction points, and content gaps early.
Superb written communication and cross-functional influence to drive alignment across compliance, legal, and product.
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification

Responsibilities

Perform deep detective research to resolve incomplete requests and identify correct feature owners.
Coordinate rigorous multi-week reviews across peers, product, compliance, governance, and legal to secure final publication approvals.
Keep highly meticulous notes of copy modifications while tracking multiple complex, overlapping project deadlines.
Actively analyze pilot ramp-ups to spot downstream issues impacting driver experience or content schedules.
Standardize scalable, compliant web templates to significantly accelerate speed to publication.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.