Manager, Operations - Client Delivery
About The Position
As a Manager, Client Delivery, you will be responsible for leading a team of recruiters and partnering with our client partner to delight key stakeholders in filling critical positions and managing multiple site locations within one of our largest RPO Clients in the food servicing industry. The primary responsibility will be to partner and support day-to-day Business Operations activities, including Executive Reporting, Global Operations Governance and Compliance, Strategic Projects, Quality and Assurance initiatives, Business Continuity, and Finance & Control Processes. Interactions include all members of Client teams, Executive Leadership Team, and Internal departments.
Requirements
- Ability to manage a team of 8-14 virtual recruiters.
- Strong understanding of sourcing technologies.
- Proven success as a leader in the Staffing industry, specifically with RPO.
- Successful track record holding teams accountable to performance goals & service level agreement metrics.
- Ability to collaborate effectively with others, problem solve and diplomatically handle issue resolution.
- Experience discerning the critical messages and potential solutions to leadership.
- Strong data management and reporting capabilities including spreadsheets, enterprise data analytics tools, CRM’s & applicant tracking systems.
- Solid understanding of end-to-end recruitment processes and best practices for sourcing niche roles in the clinical, scientific and corporate arena’s.
- Prior management of Affirmative Action tracking and OFCCP compliance.
- Effective written and oral communication skills including ability to deliver presentations.
- Experience with Excel (Pivot tables & graphs, V-Look Ups, dashboards & slicers required as is prior experience with Applicant tracking systems).
Nice To Haves
- Experience with enterprise data analytics software preferred.
Responsibilities
- Providing proactive trending insights regarding volume, issue resolution and performance success.
- Responding to Client inquiries, concerns and requests.
- Identifying potential areas of operational improvement.
- Maintaining a high level of Client team satisfaction.
- Providing a supportive, positive leadership style to team members while raising sourcing and partnership skills and celebrating goal-driven success.
- Delivering a story with data, identifying issues or quelling concerns with graphical presentation of performance data.
- Contributing to monthly and quarterly business reviews.
- Traveling as needed (Up to 10%) to client locations.
Benefits
- 6 paid holidays
- 1 paid floating holiday
- Up to 20 days of Paid Time Off per year
- Medical/Dental/Vision insurance
- Company-matching 401(k)
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
