Surety

Marsh McLennan•Richmond, VA

17d•Onsite

About The Position

The Manager, Operations BI/PCS/Surety leads the Business Process Team and drives strategic initiatives to improve organizational efficiency and effectiveness. The role facilitates user access and system administration; creates, documents, trains colleagues on, and rolls out new business processes and changes to existing workflows; and manages projects to ensure processes support overall business goals. Success requires meticulous attention to detail, strong organization, leadership, and the ability to manage multiple priorities in a dynamic environment.

Requirements

At least five years of previous insurance agency or brokerage experience in Property & Casualty.
Advanced knowledge of agency operational procedures and the agency management system.
Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
Keen attention to detail and a high level of organization.
Leadership experience managing teams.

Nice To Haves

Associate or bachelor's degree, or equivalent industry experience.
Project management experience and knowledge of associated systems.
Property & Casualty license, or ability to obtain one within 90 days.

Responsibilities

Lead and oversee the Business Process Team.
Drive strategic initiatives that enhance efficiency and effectiveness.
Facilitate user access and system administration.
Create, document, train colleagues on, and roll out new business processes and modifications to existing workflows.
Manage projects and ensure processes support overall business goals.
Lead and manage multiple priorities in a dynamic environment.