Manager - Operations - Avis First
About The Position
Are you driven by a passion for customer satisfaction? Do you thrive in a fast-paced, high-pressure environment? In this leadership role, you’ll have the opportunity to guide a top-performing team, elevate the customer journey, and make your mark in a dynamic, customer-first setting. If that sounds like you, this is your opportunity. What You’ll Do: Reporting to the City/District Manager, you’ll be responsible for managing the overall customer experience for our VIP customers, from check-out to check-in, ensuring the highest level of customer satisfaction while maximizing efficiency and profitability. Duties include, but are not limited to: Developing, implementing and communicating operating plans to maximize utilization according to business plan and Company quality assurance standards, directing and controlling the VIP customer experience. Forecasting and managing key financial drivers. Partnering and collaborating with the key operations, fleet, customer service and other leaders to meet business objectives. Respond to customer concerns, inquiries, compliments and complaints. Lead performance of team members against business plan by setting, communicating, monitoring and updating goals, planning and implementing staffing schedules to meet the needs of the business and managing all aspects of the employee lifecycle, including developing, motivating, recognizing, evaluating and managing performance in order to create a high functioning team. Adhering to and supporting Company policies and practices.
Requirements
- Strong written and oral communication skills (bilingual a plus)
- Proactive cross-functional leader and collaborative team player who is able to work in a fast-paced service-oriented work environment
- Excellent interpersonal, relationship and team building skills with the ability to lead and drive a high performing team
- Excellent analytical, creative problem solving and organizational skills, with strong attention to detail and ability to break down complex problems to actionable plans
- Strong financial acumen and forecasting skills
- 2-4 year college degree preferred (or equivalent in education, training or experience)
- Minimum of 2 years management experience in related field (rental car, hospitality or customer service)
- Valid driver’s license and legally authorized to work in the United States
- Flexibility to work all shifts, including weekends and holidays
- Willingness to work outdoors in weather conditions with moderate noise level
- This position requires regular, on-site presence and cannot be performed remotely
Nice To Haves
- Strong written and oral communication skills (bilingual a plus)
- 2-4 year college degree preferred (or equivalent in education, training or experience)
Responsibilities
- Developing, implementing and communicating operating plans to maximize utilization according to business plan and Company quality assurance standards, directing and controlling the VIP customer experience.
- Forecasting and managing key financial drivers.
- Partnering and collaborating with the key operations, fleet, customer service and other leaders to meet business objectives.
- Respond to customer concerns, inquiries, compliments and complaints.
- Lead performance of team members against business plan by setting, communicating, monitoring and updating goals, planning and implementing staffing schedules to meet the needs of the business and managing all aspects of the employee lifecycle, including developing, motivating, recognizing, evaluating and managing performance in order to create a high functioning team.
- Adhering to and supporting Company policies and practices.
Benefits
- Competitive compensation plus annual bonus eligibility
- Company vehicle provided with gas, insurance, and maintenance
- Paid time off
- 401K retirement plan with company-matched contributions
- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
- Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
- Employee discounts, including discounted prices on purchase of Avis / Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
