Manager, Operations Analytics
About The Position
The Manager, Operations Analytics will lead the analysis, monitoring, and reporting of operational performance with a primary focus on increasing sales/profits and volume across the Take 5 Oil Change network. Reporting to the Sr. Director of Analytics and Revenue Management, this role will partner closely with Operations leaders and cross-functional teams to transform transactional and market data into actionable insights that drive measurable operational improvements. The ideal candidate is a solutions-oriented, hands-on analytics leader who understands shop-level operations, communicates insights clearly, and influences decision-making at all levels of the organization. This role plays a critical part in identifying opportunities, measuring impact, and guiding system-wide operational initiatives.
Requirements
- Bachelor’s degree in a relevant field
- 5+ years of experience in business/operations analytics or commensurate experience
- 3+ years of experience in multi-shop management
- 1+ years of leading and mentoring analytics or operational teams
- Advanced proficiency in Excel, including complex formulas and problem-solving with large data sets
- Strong working knowledge of PowerPoint and Word for executive-level communication
- Ability to write and understand basic SQL to extract data from relational databases
- Demonstrated experience analyzing operational and performance metrics to identify business opportunities
- Strong financial modeling, analytical, and strategic thinking skills
- Excellent communication, presentation, and stakeholder collaboration skills
- Ability to translate data into actionable initiatives and present recommendations to senior leadership
- Highly organized, self-motivated, and comfortable operating in a fast-paced environment
Responsibilities
- Partner with Operations leadership and cross-functional stakeholders to translate business questions into analytical frameworks and actionable insights
- Lead complex analyses to identify operational opportunities, quantify impact, and guide strategic decision-making
- Develop standardized reporting package to pin-point, monitor and optimize shop operations
- Develop and present clear, compelling analytical narratives to operations leadership that drive alignment and action
- Collaborate with Regional and District Managers to prioritize initiatives aligned to data-driven conclusions that improve cars per day
- Provide real-time analytical support through dashboards, data visualizations, and ad-hoc reporting
- Mentoring and growing operations analyst
- Support ongoing KPI reporting and operational performance tracking
- Apply a strong understanding of shop-level operations to deliver practical, actionable recommendations
- Identify business trends and key drivers impacting operational performance
- Partner with data engineering teams to improve data quality, access, and usability
- Support the development, execution, and measurement of system-wide operational changes
Benefits
- variety of health and wellness benefits
- paid time off
- holiday pay
- myFlexPay program (early access to earned wages)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
