Manager, Operational Readiness

Metrolinx • Canada,

9h • CA$123,026 - CA$168,886 • Hybrid

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. Our Rapid Transit Operations Department is seeking a Manager, Operational Readiness to manage the launch of multi-billion-dollar LRT, and subway projects. You will lead the development and management of readiness from the project planning phase through to entering service, with a focus on transition and change management-related activities required for successful launch of each RT project. This role will work with business leadership to serve as an expert resource to ensure Rapid Transit lines are safe, reliable, and meet the readiness and customer experience objectives of Metrolinx.

Requirements

• Completion of a degree in Business or Engineering, or a related discipline or a combination of education, training and experience deemed equivalent
• Demonstrated experience in the transportation and/or public transit sector, which includes managing/leading a group of frontline staff and/or managing projects, ideally within the public sector
• Demonstrated ability to build and maintain strategic relationships to work across divisions, and with internal and external stakeholders/clients.
• Project management and coordination skills to provide senior leadership and oversight to staff and project teams within budget and schedule restraints and monitor performance.
• Strong proficiency with MS Project, Visio, Word, Excel, PowerPoint, and other data management tools (SharePoint, etc.)

Nice To Haves

• Project Management Professional (PMP), Lean Six Sigma, PROSCI Change Management Certification, and/or ACMP Certified Change Management Professional are assets.

Responsibilities

• Deliver operational readiness with a focus on the delivery of readiness requirements and activities to ensure a smooth transition for each Rapid Transit line as it approaches entry into service
• Responsible for the overall planning, management, and implementation of readiness activities, including but not limited to mobilization, testing, and handover milestones across all key workstreams
• Lead and facilitate collaborative strategic initiatives and stakeholder engagements such as requirements gathering, development of plans, processes, and tools, etc. with a diverse, inclusive, and multi-disciplined team, including all business partners.
• Ensure an integrated and aggregated view of all related readiness activities across the overall transition management function providing escalations, recommendations, and decision support to leadership
• Develop and maintain strong relationships with business owners, project teams, operators, and executive stakeholders, serving as the primary point of coordination for readiness-related communications and decision-making.
• Provide direction and oversight to a diverse team of professionals in various disciplines such as Capital Projects Group, Commercial, Performance Management, Engineering & Asset Management, Operations & Maintenance, and Safety subject matter experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager