Manager, Operational Learning

Unum Group • Chattanooga, TN

4d • Hybrid

About The Position

This position is accountable for managing and executing the learning strategy and support necessary to enable aligned business areas (Group Benefits, Client Success) to reach their operating goals and priorities. The incumbent executes needs assessments, design, development, implementation and continuous improvement of learning and performance solutions through the use of data and analytics and strong business partnerships. This position manages a team of highly skilled learning, and delivery professionals who enable a strong learning culture and optimal organizational performance.

Requirements

• Bachelor’s degree in education, business, learning and development or related field or equivalent related work experience is required.
• Minimum 5+ years (combined) business, financial industry, business functional experience and/or experience in learning, education, or organizational development.
• Excellent people leadership and aptitude towards management skills.
• Experience in leading teams with direct reports or experience in managing others without direct authority
• Ability to apply creative and innovative problem-solving abilities to best meet the changing demands of the enterprise.
• Strong track record in managing concurrent multiple projects, tasks, and priorities in a fast paced, changing, demanding environment with quality results.
• Proven experience in the application of adult learning theory and measurement of results in a blended learning environment, demonstrating proficiency within the learner experience and meeting business objectives.
• Ability to understand and apply core tenants of learning design/methodology and can synthesize effective instructional design with alternative delivery methods, such as in-person and virtual classroom, web-based, social networking, and self-paced skill development.
• Demonstrated interpersonal skills with the ability to form strong relationships and partnerships with others, at all levels.
• Naturally curious, comfortable with ambiguity and willing to change the status quo.
• Demonstrated excellent verbal and written communication skills.
• Demonstrated strong consultation, negotiation, and facilitation skills.
• Understands company business strategy, goals, and responsibilities to shareholders.

Responsibilities

• Manages high-level learning and/or business initiatives/programs for various functional areas.
• Consults with business SMEs and/or instructional designers to elicit learning requirements, including desired learning outcomes, scope, audience, and timing.
• Builds consulting competency in others.
• Initiates collaboration, as a trusted business partner, with key stakeholders using influencing skills to gain genuine understanding and agreement on learning solutions implemented.
• Applies deep knowledge of available training delivery methods including on-demand/e-learning, classroom learning, social learning and/or mentoring when leading learning efforts.
• Applies creative problem solving to best meet the changing needs of the business, proactively anticipating and planning for training needs and the most effective way to deliver that training.
• Manages the value proposition of learning programs through metrics, analytics and ROI of the training being offered.
• Continuous improvement mindset applied to all programs and initiatives- continually looking for better, more efficient, and effective ways to deliver on all learning initiatives.
• Applies best practices and industry trends to learning solutions.
• Actively researches and seeks to evolve and modernize our approach to learning effectiveness.
• Communicates with business partners and others so they are aware of learner proficiency and program performance.
• Demonstrating return on investment (ROI) by collecting and analyzing data, including metrics, business indicators and partner feedback to continuously improve offerings.
• Develops talent (direct reports, SMEs, presenters) by determining the competencies needed to achieve strategic and individual development goals, providing consistent coaching, recognition, and feedback.
• Leads a strong and collaborative team leveraging effective coaching and performance management skills.
• Supports workforce planning, selection, and on-boarding processes, as applicable.
• Employs change leadership strategies to embrace, drive and guide others through change, including building change management competencies in others.
• Champions team’s lean or agile work practices which may include weekly planning, regular team stand ups and periodic reviews/retrospectives
• Creates, supports, and maintains an environment of belonging and inclusion with a commitment to ensuring strong diversity of thought and experience within the team.
• Applies an understanding of broader business strategy in the development of supporting learning strategy(s).
• May perform other duties as assigned.

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager