Manager Operational Excellence

Ziegler Caterpillar•Altoona, IA

About The Position

Ziegler CAT has an opening for an Operational Excellence Manager to provide the leadership needed to develop a premier safety culture and associated program along with all facets of the Service Excellence program. The Manager’s primary responsibilities pertain to three major programs central to the company achieving and maintaining operational excellence. The success of this position will be that each store reach and maintain the highest level of achievement in the following three areas: • Safety- developing and maintaining a safe culture throughout the organization, which includes identifying areas for improvement, implementing policies and procedures, training to these policies and auditing compliance. The goal is each store reaching a zero injury status. • Service Excellence – using the Cat template of attributes and measurements as a guideline, develop and maintain a very high level of service excellence and consistency. Identify those measures that represent service excellence and create an actionable dashboard to identify areas of inconsistency and improvement. Continually evaluate each stores performance against these standards • Branch Standards - utilizing the defined elements of quality and appearance standards, partner with each store to reach and maintain the highest level of defined achievement. Continually audit each store against these standards. Complimentary and in support of the programs noted above, the manager will assist in developing, implementing, and administering safety, accident prevention, and occupational health programs to prevent or reduce industrial injuries and illnesses. Assure compliance with OSHA and MSHA laws and regulations. They will also be responsible for operational audits and improvement identification. Working with the operational management team to develop and execute actions plans for improving the operations is a key responsibility. Implementing best practices and continuous improvement ideas is essential for this role. This position needs to be seen and act as an advocate for the operations team.

Requirements

4-year Bachelor’s degree preferred
5-10 years experience in a position requiring an in-depth knowledge of OSHA, MSHA, and local authorities and administering policies to assure compliance with those laws
Planning and Organization, Attention to Detail, Learning Orientation, Abstract Thinking, Teamwork
Excellent communication skills for working with all levels of employees and customers, leading, teaching, writing reports, and polices
Keen analytical skills
Must have a detailed knowledge of accident prevention, public safety, accident investigation, motor vehicle accident prevention, fire prevention, and workers’ compensation
Requires above average interviewing skills
Above average human relation and interpersonal skills needed

Responsibilities

Studies, develops and implements programs, procedures, and policies related safety compliance
Acts as a resource for managers responsible to carry out these policies and procedures
Compiles and submits accident reports and various other reports required by regulatory agencies
Maintains safety files and records
Provides safety data to customers as a part of bid packages and pre-qualification
Assist in overseeing WIP and help develop streamline processes to reduce WIP balances
Actively oversee the preparation and review of the operational dashboard ensuring areas of potential improvement are identified and acted upon
Oversee Ziegler’s contamination control program and audit against the established standards
Identify best practices through observations and audits. Communicate these findings to other stores striving for operational consistency and excellence
Responsible to develop and lead all aspects of Ziegler’s safety culture program
Coordinates loss prevention and safety programs by selecting appropriate techniques and implementing safety programs and policies to minimize loss
Ensures compliance with local, state, and federal Occupational Safety and Health Administration (OSHA), Federal Mine Safety and Health (MSHA) rules and regulations.
Directs activities of safety, engineering, and loss prevention experts
Coordinates inspections of facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented
Represents the organization in community or industry safety groups, programs, and associations
Ensure Service Excellence attributes and measurements are defined and fully understood by the operational team
Ensure contamination control standards are understood and complied with throughout the operations and continuously audit each store against these standards
Ensure branch standards for quality and appearance are implemented at each store. Audit against these standards making recommended changes as needed
Working with others, identify key operational metrics that need to be measured and managed. Ensure these metrics are visible and understood by the operational team
Execute operational audits and report findings to the responsible parties; working with the respective team to develop action plans to address any deficiencies
Interprets polices and laws, advises and councils company management
Works in a cooperative manner with team and superiors
Ability to train on a multitude of topics related to safety, service metrics, contamination control, product support processes etc… is essential
Formulates, develops and directs all facets of company accident-prevention program
Conducts or assures facility inspections to help identify safety and environmental hazards
Monitors changes in governmental regulation and advises management on compliance
Understanding of branch operations including service and parts processes is essential

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Competitive pay
Paid time off (PTO) – 15 days to start
401(k) contributions & match
STD & LTD Insurance, FSA & EAP
Ongoing training
Advancement opportunities
Safe, clean, and friendly work environment