Manager, Operational Applications

Fenix Marine Services, LTD•Los Angeles, CA

1d•Onsite

About The Position

The Manager of Operational Applications leads the support, optimization, and lifecycle management of the terminal’s mission-critical applications, including Navis N4, GOS (Gate Systems), and RTLS. This role bridges the gap between technical execution and people leadership, overseeing a team of analysts and developers to ensure 24/7 terminal uptime. The successful candidate will transition between high-level project strategy and Tier 2/3 technical escalation, working collaboratively with Operations and external vendors to exceed performance benchmarks.

Requirements

BA/BS Degree or 5+ years of relevant IT/Operations experience
Minimum 3 years of Super User experience with Terminal Operating Systems (TOS).
Proven ability to configure, implement, and troubleshoot Navis N4 settings.
Proficiency in N4 Billing to analyze, trace, and audit chargeable events and invoicing logic.
Comprehensive understanding of container terminal application architecture, EDI messaging, and data exchange.
Strong facilitation and negotiation skills to balance technical solutions against budget and schedule constraints.
Must possess or be able to obtain a TWIC Card prior to start date.

Responsibilities

Maintain a comprehensive understanding of Navis N4, XPS, Gate Systems, and RTLS modules to ensure seamless terminal throughput.
Act as the primary lead for Tier 2/3 support, prioritizing ticket queues and collaborating with vendors to resolve high-impact system outages or root-cause issues.
Monitor key performance metrics and report on system health, ensuring the support team consistently meets or exceeds Service Level Agreements (SLAs).
Define software solutions by studying operational workflows, data usage, and terminal bottlenecks to determine technical feasibility.
Lead the definition of user requirements and scope of work for new 2026+ project initiatives, including system upgrades and integrations.
Oversee quality assurance and integration testing for all new software releases, ensuring messaging and data exchange protocols remain intact.
Supervise and mentor a team of support agents and junior consultants, providing the training and feedback necessary to build internal technical capacity.
Serve as the primary technical point of contact for Business Owners, Super Users, and external partners to drive advancements in terminal processes.
Ensure all system architectures, flowcharts, and operational layouts are meticulously documented and updated.
Supervise 2 – 100 employees (labor) directly and indirectly.