Manager, Operating Model, Product & Client Solutions

The Citco Group Limited•Dallas, TX

10h

About The Position

Citco is a market leader in the asset servicing sector, with a pioneering spirit that guides its innovation and expansion. The company has grown immensely across asset classes and geographies, serving alternatives, corporations, and private clients. Citco's Fund Administration is its core business, with a respected alternative asset and accounting service. The Strategic Operations team within Private Assets is dedicated to transformation delivery, project execution, business analysis, operational initiatives, and implementation support. This group is split into three focus areas: Operating Model, Product & Client Solutions; Data, Reporting & Platform Enablement; and Digital Workflow, Automation & AI. The Operating Model, Product & Client Solutions area, led by the Operating Model & Product leader, is responsible for defining end-to-end service operations, shaping scalable products and solutions, supporting complex client implementations, and ensuring operational deliverability of client commitments. This group collaborates closely with Operations, the Transformation Office, IT, Tactical Operations, and Marquee Client teams. Roles within this group can be permanent or approximately 12-month rotational assignments.

Requirements

4+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.
Solid technical knowledge of private assets processes — general ledger, capital activity, fee calculations, financial statements and investor reporting.
Exposure to process improvement, system testing or project work, or a clear appetite to move in that direction.
Comfortable engaging both operational teams and technology partners.
Strong analytical skills, with the ability to interrogate data and evidence a recommendation.
Attention to detail and a proven ability to manage several pieces of work at once.
Strong written and verbal communication skills.
Advanced computer skills (Microsoft Excel); exposure to reporting, workflow or automation tooling an advantage.
Bachelor’s Degree in Accounting, Finance or Economics; working towards a professional accounting designation an advantage.
Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.
Curiosity — the instinct to ask why a process looks the way it does, to challenge the answer, and to keep asking whether there is a better way.
A transformational mindset — comfortable redesigning end to end rather than patching, and prepared to see change through past go-live to the point where it is genuinely adopted.
Ownership through to adoption — accountability does not end at delivery; success is measured by whether the change sticks in the business.
Commercial and client awareness — an understanding of what we can genuinely run, so that what we commit to a client is deliverable.
Global mindset — working across regions, jurisdictions and time zones, and designing solutions that scale beyond a single desk, client or location.
Ambition to shape Citco’s future — an appetite to help build the operating model we will run for years, and to be measured on whether it works.

Nice To Haves

working towards a professional accounting designation an advantage
exposure to reporting, workflow or automation tooling an advantage

Responsibilities

Support the redesign and delivery of operating model and product change, with hands-on ownership of analysis, testing and implementation tasks.
Map current state processes, gather data and evidence where the friction and cost actually sit.
Support the design of target state processes, controls and handoffs.
Draft business requirements and supporting documentation for review with IT and the Transformation Office.
Build and execute test scripts, run UAT cycles and track defects through to resolution.
Document client-specific processes and requirements, and evidence where they differ from our standard model.
Prepare analysis and materials to support client pitches, POCs and solution design.
Support implementation of fund structures, new client setups, onboarding and transitions on our accounting platforms.
Maintain the reuse inventory — what was built, for whom, and who else could benefit.
Prepare training material and support Operations teams through go-live and into adoption.
Maintain project documentation, trackers and status reporting.