Manager on the Dock (MOD)

Rowing Dock•Austin, TX

3d•Onsite

About The Position

Rowing Dock is a premier paddling destination on Lady Bird Lake in Austin, offering kayak, canoe, and stand up paddleboard rentals, guided tours, and water-based activities. The Manager on the Dock (MOD) is responsible for ensuring smooth operations on the dock, assisting customers, and supporting the team. This role requires a positive, proactive, and relaxed demeanor, with a willingness to help wherever needed to ensure a great experience for staff and customers. The ideal candidate enjoys being outdoors, thrives in a fun, fast-paced, customer-service-centric environment, and values building strong relationships with colleagues.

Requirements

Available on weekends and holidays (weekend support is a priority)
Appreciates an incredible customer service experience and will work hard to make it a reality
Talkative, social, friendly, and engaging with people
Comfortable working outside in the heat
Into staying fit and healthy
Responsible and professional (tardiness and absenteeism are NOT tolerated)
Over the age of 18
Have reliable transportation to/from work
Commitment to working at Rowing Dock for six months or longer
Must pass a background check

Nice To Haves

Experience as a Manager on the Dock or similar leadership role

Responsibilities

Managing other Rowing Dock team members during shifts and taking the lead on challenges as they arise
Responsible for all dock operations while on duty, maintaining order at all times
Maintain a positive and calm attitude toward customers and staff
Ensure proper safety and security measures are being taken to protect customers, staff, and equipment
Respond to upset customers. Report the situation as well as resolution to upper management (Digital LogBook)
Know when and how to pilot our rescue boat safely and effectively
Monitor cash flow. Make till drops and assure adequate change is available in hut (check-in office on the dock).
Manage Dock Attendant (DA) duties to adequately serve the fluctuating volume of customers throughout the day
Provide positive feedback to staff regularly, acknowledging their contributions both verbally and in staff journals
Ensure completion of tasks listed on Day Specific Duties Charts
Monitor Daily Checklist for proper completion of tasks and for discrepancies or issues
Look for DAs who are ready for more responsibility and train them up
Provide scheduling input and support to OM and GM
Maintain equipment inventory and maintenance records
Serve on management team under the direction of the Operations Team
Prepare summary of shift in Digital LogBook at the end of each shift worked