Manager on Duty - El Camino
About The Position
The Manager on Duty (MOD) is responsible for the supervision and operation of the Member Services Desk & Welcome Center. The Member Services Desk is the chief location for YMCA membership sales and enrollment, is the primary public contact point for program and membership information, and is responsible for the efficient handling of questions, concerns, the accurate inputting of registrations, and cash receipting. The MOD is the person in charge of the branch during mornings, evenings and weekends when management is typically not at the branch. The MOD is entrusted to resolve issues in a timely and professional manner.
Requirements
- 1 year customer service experience
- Certifications: CPR and First Aid, or be certified within 30 days of hire.
- Possess the physical ability to lead group activities.
- Ability to multi-task, define and resolve issues, and make sound independent decisions.
- Possess excellent listening and communication skills.
Nice To Haves
- Bilingual preferred.
- Prior experience in hiring, training and supervising staff.
Responsibilities
- Responsible for answering questions, greeting members, guest, participants, and promoting Y programs
- Responsible for overall facility when a Director is not on site; including performing required walk throughs, lifeguard quick checks and completing incident reports
- Follow through with potential members and participants
- Administrative duties include preparing and entering data
- Attend staff meetings and trainings
- Assist membership services desk and staff
- Serving as point person for all financial assistance applications/submissions
- Other duties and responsibilities assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
