Manager on Duty (MOD)

CLUB4 FITNESS•Lafayette, LA

7d•Onsite

About The Position

The Manager on Duty (MOD) will be responsible for assisting in the oversight of gym operations to ensure the club is successful. This role involves supporting the General Manager (GM) and Assistant General Managers (AGMs) in various aspects of club management, including staff training and development, sales, customer service, and facility maintenance. The MOD will also provide backup support when management is not on-site and handle front desk operations.

Requirements

Superior customer service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic, and energetic.
Strong problem resolution skills.
Current CPR Certification preferred.
High school diploma/GED equivalent required.
Must be 18 years of age or older.

Nice To Haves

Strong sales background helpful.

Responsibilities

Assist GM and AGMs in training and developing a high-performing staff consisting of front desk and trainers.
Conduct sales duties, including making phone calls to prospective members.
Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
Provide backup support to Club management when no AGMs or the GM is on site.
Assist in scheduling and supervising staff.
Assist in resolving or escalating employee issues or concerns.
Perform all front desk related activities, including answering phones, checking members into the system, new member sign-ups, giving tours to prospective members, and facilitating member requests, issues, and questions.
Assist in overseeing the cleanliness and maintenance of the facility.
Assist in ordering supplies using a specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Provide backup support for absent staff members.