Manager on Duty

Marriott•Orlando, FL

5d•Onsite

About The Position

The Manager on Duty (MOD) oversees hotel operations during assigned shifts, ensuring guest satisfaction, operational efficiency, team accountability, and compliance with Marriott brand standards. Based at the Front Desk, this position serves as the primary operational leader during assigned shifts, coordinating across departments and ensuring smooth hotel operations beyond the Front Office. This is an excellent opportunity for a hospitality professional looking to develop leadership skills and gain hands-on management experience in a small but busy hotel environment.

Requirements

Previous hotel Front Desk, Rooms Operations, or hospitality supervisory experience required.
Strong communication, problem-solving, organizational, and decision-making skills.
Ability to lead teams, manage competing priorities, and work independently.
Flexibility to work primarily PM shifts, including weekends and holidays.

Nice To Haves

Marriott experience preferred.

Responsibilities

Oversee hotel operations across all departments during assigned shifts, ensuring service standards and operating procedures are followed.
Serve as the primary point of contact for operational issues, guest escalations, and departmental coordination.
Monitor guest satisfaction, online reviews, and service performance, identifying opportunities for improvement.
Oversee Front Desk operations, including check-in/check-out, billing accuracy, room assignments, and guest communications.
Conduct property walks to monitor cleanliness, safety, maintenance, and overall hotel presentation.
Provide guidance and direction to associates, reinforcing service standards, accountability, and proper procedures.
Respond to guest complaints, emergencies, and operational challenges, escalating significant issues to senior management as needed.
Complete shift reports, document incidents, and communicate outstanding concerns and follow-up items to leadership.