MANAGER ON DUTY
About The Position
Acts as the primary responder for member’s issues and concerns. Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment). Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments. Engage members and manage and monitor recruitment and retention tracking and reporting. Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc. Generate new prospective members through collaboration with Program Coordinator/Director. Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner. Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments. Ensure knowledge of YMCA programs and assist with program enrollment. Follow check-in and service procedures. Follow cash management and receipting procedures. Handle telephone reception. Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean. Stock work areas with forms and stationary supplies. Provides exceptional customer service and fosters connections with members. Participating and satisfactory completion of in-service trainings.
Requirements
- Must be at least 18 years old
- High school graduate/GED or equivalent
- Complete required certifications within 60 days of hire
- Complete all required Branch and Position specific trainings as required within two weeks of hire
- Ability to obtain a criminal record clearance
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Acts as the primary responder for member’s issues and concerns
- Supports program staff immediate needs to maintain member service (i.e. pulling rosters, getting equipment)
- Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
- Engage members and manage and monitor recruitment and retention tracking and reporting
- Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
- Generate new prospective members through collaboration with Program Coordinator/Director
- Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
- Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
- Ensure knowledge of YMCA programs and assist with program enrollment
- Follow check-in and service procedures
- Follow cash management and receipting procedures
- Handle telephone reception
- Maintain a neat and organized Service Desk
- Ensure the front lobby area remains tidy and clean
- Stock work areas with forms and stationary supplies
- Provides exceptional customer service and fosters connections with members
- Participating and satisfactory completion of in-service trainings
Benefits
- FREE YMCA Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
