(EWR) Manager on Duty, Hub Services
United Ground Express•Newark, NJ
•Onsite
About The Position
The Manager on Duty is responsible for oversight of UGE’s operational performance and employee group at a hub location while supporting a safe, caring, dependable and efficient work environment. The Manager on Duty will ensure compliance with all safety, quality, and compliance standards established by United Ground Express, United Airlines, and any regulatory authorities.
Requirements
- College Degree or equivalent work experience required
- Ability to manage airport operations independently
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem solving skills and drive for excellence
- Organization and planning skills
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
- Strong leadership skills, with the ability to motivate and coach others
- Flexible schedule availability to provide oversight to a 24 hour per day 7 days per week operation including weekends and holidays
- MS Office applications
- Ability to operate a computer to enter and retrieve data
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)
Responsibilities
- Responsible for building and maintaining a positive work environment, strong employee relations, and collaborative relationships among the management and union represented employee base
- Responsible for operational compliance, audits, financial reporting and budgeting
- Provides coaching and direction to achieve or exceed performance and quality standards
- Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals
- Ensure all employees are properly trained and understand their assigned duties
- Ensures the assigned location operates in a safe, caring dependable and efficient manner at all times
- Ensure all injuries, incidents, accidents, and/or customer service issues are properly documented and corrected
- Comply with all safety, security, and customer service quality standards and procedures.
- Perform other duties as assigned
Benefits
- Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
- Discount Program: 20% off for flight tickets with United Airlines
- Vacation, Sick Time, and Floating Holidays
- Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
- Flexible Spending Accounts, Long Term Disability,
- 401(k)
- Paid Training
- Paid parking or transportation assistance
- Participation in the UGE annual incentive plan
- Relocation assistance is available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
