Manager, Omnichannel Commercialized Solutions

CVS Health•Woonsocket, RI

4d•$66,330 - $145,860

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Manager, Omnichannel Commercialized Solutions, will be responsible for executing our omnichannel commercialized solutions strategy as it relates to customer experiences, health solutions, and clinical support. An aptitude for using data and insights to inform strategy, developing business cases, a passion for customer and clinical experiences, and bringing easy-to-use solutions to life is essential to the role. The role will support the broader Health100 vision of simplifying how consumers access, navigate, and engage with health and care solutions through the development, commercialization, and scaling of customer-focused pharmacy and health solutions. Building strong partnerships across many cross-functional colleagues is a key component of success. The Manager, Omnichannel Commercialized Solutions, will be required to interface with various stakeholders including Digital Product, Digital Engineering, Store Operations, the Retail Field Organization, Data and Analytics partners, Marketing and Voice of Customer partners, IT teams, Legal, Compliance, and senior leaders within Retail and across the enterprise. The successful candidate will thrive in a fast-paced, entrepreneurial, and client-focused environment, balancing strategic thinking and hands-on execution across multiple products and initiatives.

Requirements

2+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, product or business development, retail pharmacy, or a related field
Experience developing business cases, evaluating market opportunities, and translating insights into recommendations
Experience partnering with technology teams to bring customer-facing solutions to life
Ability to thrive in a fast-paced, entrepreneurial, and client-focused environment, balancing strategic thinking and hands-on execution across multiple products and initiatives

Nice To Haves

Experience designing, executing, evaluating pilots and commercializing, launching, or scaling products and services
Experience developing executive presentations and leadership recommendations
Advanced degree preferred (e.g., PharmD, MBA)

Responsibilities

Develop data-driven business cases by sizing market opportunities, evaluating customer and client needs, assessing commercial viability, and informing piloting, commercialization, and scaling decisions
Demonstrate end-to-end ownership across multiple initiatives, from business case development and pilot execution through commercialization, scaling, and ongoing optimization
Partner with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and manage the ongoing success of these solutions
Support commercialization strategies for new and existing pharmacy and health solutions, including value proposition development, stakeholder alignment, operational readiness, and scaling plans
Design and execute pilot programs to validate customer needs, operational feasibility, and business case assumptions, while informing commercialization and scaling strategies
Evaluate customer, client, and stakeholder insights to identify opportunities, inform product strategy, and optimize solution performance
Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to influence and drive innovation