Manager, Omni-Channel Fulfillment & Warehouse Operations

EMCO Corporation•Milton, ON

54d•CA$55,000 - CA$75,000•Onsite

About The Position

The Manager, Omni-Channel Fulfillment & Warehouse Operations is a hands-on, roll up the sleeves role that owns the end-to-end execution of high performance order fulfillment for Riptide’s e-commerce, wholesale, drop-ship and 3PL partners. This role is responsible for delivering e-tail-grade fulfillment demands, meeting strict e-tailer SLAs (Amazon, Wayfair, Rona, etc) and ensuring same-day, high-accuracy order execution. The role is a key pillar in the management team, contributing to developing and meeting KPIs and strategies that drive the overall success and growth path of Riptide.

Requirements

5+ years in fulfillment, 3PL, or distribution environments
E-commerce and drop-ship experience
Proven experience in same-day, single-order fulfillment operations
WMS expertise and process design
Experience with order flow systems (ERP, EDI, shipping platforms)
Parcel/LTL carrier management
Lean / continuous improvement mindset
Excellent organizational and time management skills
Attention to detail essential inherent aptitude
Ability to manage multiple tasks at once and delegate effectively
Experience in building, mentoring and support teammate and team growth
Flexibility to adapt to changing business requirements
Strong problem solving skill in live operational environments

Nice To Haves

Experience with fragile products an asset

Responsibilities

Own daily execution of same-day order fulfillment for ecommerce and wholesale customers
Manage real-time order flow form system intake to pick/pack to shipment confirmation
Inventory accuracy and control
Logistics and freight management; small parcel, LTL, container.
Receiving, package inspections and warehousing best practices
Returns, scrapping and donation management
Launching and managing 3PL/fulfillment programs
Process Improvement
Health & Safety
Warehouse maintenance management
Recruit, lead, train and mentor FC team
Own internal KPI’s and external SLA obligations: including, OTIF, same-day ship %, VTR tracking, order/fulfillment accuracy, damage rates, etc.
Lead receiving, put-away, picking, packing, and shipping with a focus on speed, precision, consistency and safety
Ensure white-glove over-pack standards for fragile products
Manage 4 PM same-day cut-off execution
Manage real time order flow processing systems including ERP (M3), EDI, ShipStation, etailer portal systems and process flows
Troubleshoot and resolve order flow or system breakdowns in real time
Ensure timely processing of all inbound and outbound orders
Continuously improve system workflows to support speed and scale
Establish labor planning, training and development to meet demands and performance metrics
Engage and aid in physical daily tasks as is required such as picking, packing, placing, inspecting, receiving etc. as backup/as needed
Support and scale 3PL staging and fulfillment programs
Manage varying requirements to meet customer-defined needs for staging and scheduled drop ship locations
Ensure best inventory management practice, kitting, repacking, and reporting
Responsible for safe shipment of fragile product
Communicate effectively with customer teams on product receipt, inventory and shipping schedules
Drive and maintain franchise level inventory management processes to maintain industry-leading accuracy
Optimize warehouse configuration, slotting, and replenishment for best in practice organization, safe keeping, fast picking and order accuracy
Reduce mispicks, shortages, and returns
Partner with purchasing on inbound compliances and PO matching
Lead annual inventory counts and spot/cycle counts
Maintain clean, safe racking and warehouse facilities to ensure secure product handling and storage
Continuous improvement in fulfillment warehouse systems, including physical layouts, capital equipment, AI and technology recommendation/implementation, EDI interface processes, etc.
Manage all parcel/LTL/FTL carriers and related systems
Improve damage and claims performance
Support e-tailer routing guides (Amazon, Wayfair, big-box, wholesale)
Ensure all shipments meet customer and platform expectations
Contribute to leadership team strategic initiatives including expanding shipping footprint, shipping best practices, 3PL program development, KPIs, and other as identified
Develop, train and support teammates for exceptional performance and engagement
Train team members on speed, accuracy and SLA driven performance
Step into hands-on execution when required (pick/pack/ship/warehouse/count)
Establish standard operating procedures and training
Champion safety and engagement
Create KPI accountability and warehouse reporting
Update KPI’s and monitor operational performance on a daily, monthly and quarterly basis
Oversee and engage when necessary in system receiving (ERP), shipping platforms (ShipStation), etailer fulfillment systems
Oversee maintenance of warehouse and order appropriate and required expenses, including but not limited to warehouse, docks, racking, H&S, packaging supplies and other required expenses for the effective, efficient and safe operation of the fulfillment and inventory centre