Customer Fulfillment & Channel Operations Manager

GE HealthCare

4d•$105,600 - $158,400•Onsite

About The Position

The Customer Fulfillment and Channel Operations Manager is responsible for end-to-end execution of product flow across key customers, distribution partners, and strategic channels, ensuring alignment to supply plans, optimal inventory positioning, and high service levels. This role serves as the central point of coordination between internal supply chain, commercial, and external channel partners—driving allocation strategy, inventory performance, and operational issue resolution. The ideal candidate brings strong analytical capability, deep supply chain expertise, and proven experience managing external partners, with a track record of driving operational rigor, accountability, and continuous improvement.

Requirements

5+ years of experience in supply chain, operations, distribution, or commercial operations
Proven experience managing external partners (e.g., wholesalers, distributors, vendors)
Strong analytical and problem-solving skills with ability to translate data into actionable insights
Demonstrated ability to manage complex, cross-functional processes
Excellent communication, influence, and stakeholder management skills
Self-starter with strong ownership mindset and ability to operate independently
Legally authorized to work in the United States

Nice To Haves

Experience in pharmaceutical, healthcare, or regulated industries
Expertise in allocation planning, inventory management, and order fulfillment processes
Experience leading business reviews and driving partner performance management
Proficiency with data and systems (e.g., Excel, SAP/S4, Power BI, ERP platforms)

Responsibilities

Develop and manage customer-level allocation strategies across customers, distributors, and channel partners to optimize product availability and equitable distribution
Monitor execution against allocation plans; identify deviations and implement corrective actions
Partner with Demand Planning, Commercial, and Finance teams to continuously refine allocation models based on evolving supply-demand dynamics
Serve as primary operational owner for wholesaler partnerships, ensuring alignment on priorities, performance expectations, and issue resolution
Lead recurring operating cadence (e.g., weekly/bi-weekly calls) with key distribution partners
Establish strong, collaborative relationships that drive transparency, accountability, and performance improvement
Track and analyze customer and partner inventory metrics, including Days on Hand (DOH), fill rate, and stock positioning
Identify and proactively mitigate risks (e.g., stock imbalances, excess inventory, shortages, allocation leakage)
Deliver data-driven insights and recommendations to improve inventory health and service levels
Oversee order management processes to ensure accuracy, timeliness, and alignment to allocation strategy
Monitor shipment performance and resolve fulfillment exceptions in partnership with logistics, customer service, and channel partners
Drive end-to-end visibility and accountability across order-to-delivery workflows
Lead resolution of complex operational issues with customers, distributors, and channel partners, including backorder management and order accuracy challenges
Standardize and improve processes to enhance customer experience, operational efficiency, and scalability
Identify systemic issues and implement sustainable solutions across partners
Lead execution of channel partners communications for product recalls, supply disruptions, and other critical events
Ensure communications are timely, accurate, and aligned across internal and external stakeholders
Coordinate cross-functional response to minimize customer and business impact
Develop and maintain a comprehensive Channel Partners Operations Playbook, including: Key partner contacts and escalation pathways, Standard operating procedures (SOPs), Partner-specific requirements and nuances
Drive standardization while accommodating necessary partner-specific variations
Lead periodic business reviews with wholesalers, focused on performance, risks, and opportunities
Develop KPIs and dashboards (e.g., fill rate, inventory health, allocation adherence) to track performance
Drive accountability through structured performance discussions and action plans