Manager, Office

Lifepoint Health • Georgetown, KY

6h • Onsite

About The Position

Georgetown Community Hospital is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women’s services to radiology, we have a wide range of services serve our community. Georgetown is a small town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky’s fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.

Position Summary
Schedules patient testing, procedures, and admissions while ensuring accuracy and compliance with hospital and insurance requirements. Obtains pre-certification or authorization numbers and enters them into the scheduling or registration system. Collects and verifies accurate insurance information and enters it into the system. Answers incoming phone calls and provides assistance to patients and physician offices regarding scheduling and requirements for services.

Requirements

• Bachelor's Degree in related field required
• Applicable work experience may be used in lieu of education
• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.
• Computer experience required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.
• Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
• Frequently communicates complex information and interacts with management.
• Can present, resolve, and address delicate situations.
• Can motivate and persuade others.
• Problems are varied and complex, requiring analysis or interpretation of the situation.
• Problems are solved using knowledge and skills, general precedent, and practices.
• Decisions impact the management and operations within a department.
• May contribute to business, and operational decisions that affect the department.
• Provides and sets goals and priorities for functional area.
• May make recommendations for department policies, practices, and programs.
• Makes decisions for and/or resolves problems for others.
• Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.
• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
• Access to and/or works with sensitive and/or confidential information.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).
• Skilled in the application of policies and procedures.
• Knowledge of Business Office Standards and Recommended Practices.

Nice To Haves

• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.

Responsibilities

• Schedules patient testing, procedures, and admissions while ensuring accuracy and compliance with hospital and insurance requirements.
• Obtains pre-certification or authorization numbers and enters them into the scheduling or registration system.
• Collects and verifies accurate insurance information and enters it into the system.
• Answers incoming phone calls and provides assistance to patients and physician offices regarding scheduling and requirements for services.
• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction, and conflict management.
• Performs and oversees scheduling, staff development, recruitment, payroll, and student engagements.
• Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations.
• Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
• Creates and fosters an environment that encourages professional growth.
• Ensures department stays focused on their important role in the continuum of care.
• Regular and reliable attendance.
• Perform other duties as assigned.
• Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards.
• Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.
• Performs other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager