Manager - Office Of Access Management
About The Position
The Office of Access Management Manager is an integral member of the practice leadership team and is responsible for the overall management, coordination, and performance of the Access Management team. The manager sets priorities and guides operations toward leadership targets and industry best practices. The Office of Access Management partners with practices to optimize access to care and reduce friction for patients navigating the health system. Its Access Specialists manage provider schedule template standards and information, identify access-target divergences and capacity-management problems, maintain decision-tree algorithms and scheduling policies and procedures, regulate phone-call distribution, appointment numbers, and scripting, and implement best practices.
Requirements
- High school graduate.
- Bachelor's degree plus 4 years of relevant experience, or a master's degree plus 2 years of relevant experience.
- Strong computer skills.
Nice To Haves
- EPIC scheduling experience.
- Master's degree in Healthcare Administration, MBA, or a related field.
Responsibilities
- Manage the day-to-day operations of the Office of Access Management and oversee the development, coordination, and evaluation of short- and long-range standardization plans and patient-access process improvements.
- Provide leadership, direction, and role modeling; help Access Specialists prioritize workloads, review reports, and resolve issues.
- Manage the operational and staffing budgets.
- Collaborate with the Director to develop and implement standard operating procedures and ensure adherence to optimize appointment-scheduling quality.
- Manage human-resource functions, including interviewing, selection, orientation, education and training, feedback, performance evaluation, and policy and procedure development.
- Maintain personnel files and documentation of staff orientation, competency, training, discipline, and performance reviews.
- Oversee department timekeeping and payroll and collaborate with HR concerning employee issues and performance.
- Coach and counsel employees, take disciplinary actions, conduct annual appraisals, and monitor adherence to hospital and departmental policies and procedures.
- Meet leadership- and Director-identified performance metrics for workforce optimization and employee productivity, including scheduler space requirements and technology needs.
- Review Access team recommendations and make final decisions regarding patient-access issues within the clinic.
- Develop and communicate best practices based on industry intelligence and research.
- Perform the professional, clinical, or technical competencies of the assigned unit or department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
