Manager, Office Management

Service Experts•Raleigh, NC

1d•Onsite

About The Position

Under general supervision of the General Manager, the Office Manager is responsible for the execution of the administrative activities within the center. Responsible for the financial management and coordination of invoice processing, payment collections, past due collections, applying payments, A/R, Purchase Orders, weekly/month end close duties, and SOX compliance. Oversees and manages the customer service activities to ensure the center maintains excellent customer service levels and retention. Responsible for office management, including office staff and that all office resources are in excellent working condition. The Office Manager acts as backup when needed with scheduling, coordinating and dispatching field employees, routing sale leads and all customer service call activity.

Requirements

Minimum three years of accounting experience and one year of supervisory or leadership experience required
High School Diploma or equivalent work experience
Proficiency with Windows, MS Office Suite and Internet Explorer required
Proven written and verbal communication, time management, and problem-solving skills
Ability to work in a demand service, fast paced, multitasking environment both as a Team and independently

Nice To Haves

Bachelor’s Degree preferred
Capable of maintaining confidentiality regarding employee records and other sensitive data
Service Industry experience a plus

Responsibilities

Plans, coordinates and directs the overall operations of the Admin Department
Maintains inventory/working capital spreadsheet record of usage of consigned inventory; creates purchase orders in designated system as inventory is used; reconciles available consigned inventory to usage spreadsheet, and reconciles invoices to purchase orders for consigned inventory
Oversees Accounts Receivable compliance with collection policies of center and contacts delinquent accounts for collection
Generates various systems reports in order to document and update status of center activities
Oversees and ensures all SOX procedures are followed and that all required files and documents are in place and correct
Handles customer service complaints in a professional manner with the focus on “more than satisfied customers” in all decisions
Maintains local assets assigned to the center (vehicles, FAST devices, computers, facility, etc.) and coordinates with General Manager as appropriate
Provides leadership, direction and support to their team and others in the center
Ensures work is conducted in compliance with state and local regulations and in accordance with licensing requirements
Reviews timesheets for completeness, correctness and required approvals prior to faxing to appropriate corporate personnel for entry into time-keeping system.
Calculates piece rate payments due in accordance with piece rate program and gathers data relating to spiffs/commission payments due in order to complete spread
Reviews team performance against job role responsibility and recommends improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action
Performs quality checks of customer service specialist(s) to ensure delivery of highest levels of customer experience, identify areas to improve, and implement measures to improve performance
Recruits and participates in the interview process to successfully fill open position(s)
On-boards new employee(s) regarding job expectations, company policies, payroll document collection and benefit information when eligible
Handles customer issues, complaints or concerns, from a diverse customer population, requiring supervisor involvement
Answers phones during busy season or manpower shortages
Performs other duties as assigned