Manager, Offer Management Platform

BMO•Toronto, ON

1d•CA$69,000 - CA$129,000•Onsite

About The Position

Researches, defines, aligns, develops, and implements customer‑centric, data‑driven offer value propositions that maximize acquisition, share of wallet, and lifetime value. These offer strategies drive P&L (profit and loss) impact, enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Leverage market research, forecasting, pricing, and competitive analysis, monitors product offer and system performance, and assesses problems to develop and implement solutions. Manages offer risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take offers to market.

Requirements

5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
Technical proficiency gained through education and business experience.
Experience working with retail banking product fundamentals, including product design, functionality, and related policies and procedures
In-depth retail and business banking environmental awareness / understanding.
Sound risk management associated with new and existing product development and management.
Strong knowledge of process coordination and management.
Knowledge of banking product management and associated industry and regulatory requirements.
Data driven decision making - In-depth.
Software and systems architecture knowledge – in-depth
Analytical and problem solving skills - In-depth.
Collaboration & team skills - In-depth.
Influence skills - In-depth.
Relationship management – in-depth
Analytics and reporting – in-depth
Researching market trends – in-depth
Building business cases - good
Product marketing – good
Negotiation skills – good
Financial Understanding – good
Verbal & written communication skills - In-depth.

Nice To Haves

Prior experience developing and delivering high-impact offers / products / services experiences
Understanding of core product systems and enabling technology architecture; the evolution of technology
In-depth retail banking environmental awareness / understanding with a multi-channel lens, particularly digital & emerging
Understanding of principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
Analytical and financial acumen to develop fact-based business cases by identifying needs, analyzing potential options, and assessing expected returns on investment
Experience leading and delivering complex projects within tight timelines using both waterfall and agile frameworks
Strong external focus with ability to synthesize trends and keep pace in highly changing retail banking business; identifies emerging issues and trends to inform decision-making.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.

Responsibilities

Designs, implements, manages, and enhances a suite of offers across products throughout the lifecycle.
Leads the execution of strategic initiatives in collaboration with internal and external stakeholders.
Conducts independent analysis and assessment to resolve strategic issues.
Provides recommendations on offers lifecycle.
Builds effective relationships with internal/external stakeholders and helps create alignment between stakeholders.
Designs and produces regular and ad-hoc reports, and dashboards.
Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.
Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
Reviews analysis of issues and identifies gaps and solutions.
Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
Completes internal and regulatory reporting, and attestations.
Identifies existing and potential risks and develops risk management controls and processes.
Develops and maintains offer directives and policies.
Develops, implements, and manages offer documentation, templates, and requirements to ensure they accurately reflect offer and systems functionality.
Supports development of key metrics and identification of trends.
Participates in and evaluates market research and competitive analysis associated with assigned offers.
Participates in and evaluates customer / consumer insights and channel information.
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Helps to resolve internal, first level customer escalations.
Defines and implements business cases and strategic roadmaps for banking offers and capabilities, including project and budget approvals.
Develops, implements, and monitors key metrics and action plans to optimize financial performance
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop salesforce training and materials and manages change.
Provides input to the marketing strategy that includes offers and campaigns; and, works with Marketing and other partners to support execution as required.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.