Manager of Wholesale Operations

Ruggable•Chicago, IL

14h•$110,000 - $135,000

About The Position

Ruggable is seeking a dynamic Manager of Wholesale Operations (Player Coach) to lead the end-to-end execution of our new and existing retail launches. In this hybrid "player-coach" role, you will not only define the executional strategy and mentor a growing team, but you will also roll up your sleeves to actively manage key accounts and execute daily operational tasks. Your primary focus will be bridging the gap between our manufacturing floors and the retail floors of major big-box retailers, specifically Costco, Target, and Walmart. You will ensure that every product launch is seamless, compliant with stringent retailer guidelines, and optimized for maximum sell-through.

Requirements

5–7+ years of experience in Wholesale/Retail Operations, Supply Chain, or Key Account Management within the Consumer Goods and/or CPG industries
MUST HAVE direct, hands-on experience executing product launches and managing daily operations with Costco, Target, and Walmart
Experience in the textile manufacturing industry (e.g., bedding, apparel, home goods, fabrics) is highly preferred
Deep understanding of major retailer vendor portals and EDI integrations
Proven ability to thrive in a "player-coach" capacity—comfortable delegating and strategizing one minute, and pulling data reports or fixing routing errors the next
Exceptional organizational skills, high attention to detail, and robust data analysis capabilities (Advanced Excel/ERP systems experience)

Nice To Haves

Experience in the textile manufacturing industry (e.g., bedding, apparel, home goods, fabrics)

Responsibilities

Lead the flawless execution of new textile product launches, from post-sale onboarding to on-shelf placement at Costco, Target, and Walmart
Master and navigate the specific vendor portals, routing guides, and EDI requirements for large-scale retailers (e.g., Retail Link, Partners Online)
Partner directly with our internal manufacturing, warehousing, and logistics teams to ensure accurate forecasting, allocation, and on-time, in-full (OTIF) delivery
Coordinate the physical rollout of point-of-purchase (POP) displays, endcaps, and packaging specs unique to the textile category and specific retailer demands
Act as the first line of defense for any operational bottlenecks, inventory discrepancies, or shipping delays during the launch phase
Establish best-in-class Standard Operating Procedures (SOPs) for retail launches, creating a repeatable playbook that your team can execute
Set clear KPIs for the retail ops team focused on compliance, launch timelines, and inventory accuracy
Foster a collaborative environment between Sales, Marketing, and Supply Chain to ensure the team is unified around launch goals