Manager of Vendor Relations

SINGLE SOURCE SECURITY LLC • Norwalk, CT

7d • $60,000 - $70,000 • Onsite

About The Position

We are growing — and we’re looking for a Vendor Relations Manager (VRM) to join our headquarters in Norwalk, CT. If you thrive in a collaborative environment, enjoy building lasting relationships, value exceptional customer service, and want to play a strategic role in an industry-leading organization that works every day to keep people safe, we’d love to hear from you.

Requirements

• Bachelor’s degree from an accredited college or university
• 2+ years managing a book of business in a service environment, procurement, or sales (security industry experience a plus)
• Analytical, metrics-driven mindset with the ability to see the big picture
• Strong problem-solving skills with the ability to anticipate and address challenges quickly
• Excellent listening, interpersonal, negotiation, and presentation skills
• Proven customer service focus for both internal and external stakeholders
• Proficiency in MS Office (Excel, Word, PowerPoint, Teams) and CRM systems — Salesforce expertise preferred
• Ability to work effectively in a team environment
• Willingness to travel up to 15% and support all U.S. time zones
• Reside within commuting distance of Norwalk, CT (relocation not provided)

Nice To Haves

• Account management or vendor relationship experience preferred
• security industry experience a plus

Responsibilities

• Serving as the primary point of contact for vendors in your assigned geographic territory
• Building relationships with vendor leadership, decision-makers, and operations teams
• Leveraging knowledge of vendor services, specialties, and pricing to match the right vendor to each client
• Proactively assessing and addressing vendor needs while developing actionable improvement plans
• Conducting quarterly business reviews and KPI discussions to drive engagement
• Maintaining accurate vendor and contact data in Salesforce, documenting all interactions in real time
• Collaborating across departments including operations, compliance, quality assurance, corporate development, sales, and strategic accounts
• Sharing best practices with fellow VRMs to ensure consistency across vendor portfolios
• Representing Protos with professionalism, integrity, and compliance at all times

Benefits

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Excellent Paid Time Off (24 days)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level