Vendor Relations Manager

Achievers • Toronto, ON

1d • CA$68,000 - CA$81,000 • Hybrid

About The Position

The VRM is responsible for partnering with our Marketplace vendors to expand reward exposure, drive incremental revenue, and deliver the best redemption experience for our members, worldwide. This role plays a key role in supporting the selection and optimization of locally relevant rewards in our catalog, monitoring vendor performance, and improving upon price targets for assigned vendor accounts. Working collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes, strong communication and organization skills are essential to this role. Please note that this role is a 16 months contract.

Requirements

• 3 to 5 years of Vendor Management/eCommerce experience
• Experience with tracking vendor performance against KPIs
• Ability to effectively negotiate with key stakeholders and vendors.
• Excellent communication and relationship management skills.
• Excellent analytical skills to solve ambiguous problems and develop insights from large data sets
• Self-starter; acts with a sense of urgency, proven results and solution-oriented
• Evidence of effective time management and prioritization against business needs

Nice To Haves

• Proficiency with CRMs such as Salesforce an asset
• Experience with using analytical tools (i.e., Microsoft Excel, Tableau) an asset.
• Fluency in Spanish an asset

Responsibilities

• Effectively manage a diverse vendor portfolio, inclusive of EMEA Merchandises and Gift Cards partners, spanning varying countries, technologies, and business sizes.
• Develop and maintain positive relationships with vendors, addressing any operational issues promptly.
• Collaborate with Finance to ensure payment to vendors are accurate and done within a timely matter to ensure continuous operations.
• Ensure alignment and adherence of vendor contracts with evolving business needs, contracted commitments, operational objectives, and industry standards.
• Manage initiatives including efficiency improvements, escalations, performance metrics, growth opportunities, platform changes or promotion opportunities.
• Manage contract negotiations and renewals, ensuring favourable terms for Achievers.
• Regularly track and report on vendor performance metrics against commits, benchmarks, and goals for leadership and other key stakeholders. Support the development and implementation of vendor performance improvement plans.
• Effectively leverage data tools and reporting to analyze, interpret, and deliver key details to stakeholders.
• Identify opportunities for margin improvements and optimize product pricing and margin via negotiations.
• Identify performance issues, analyze opportunities, and collaborate with vendors to implement corrective actions efficiently.
• Collaborate with Merchandising to monitor product popularity and performance metrics. Identify top-performing products to guide product selection and ensure a competitive and appealing product catalog.
• Work closely with vendors to introduce new and trending products, ensuring timely availability and alignment with market demands.
• Partner, collaborate, and communicate across cross-departmental stakeholders to manage needs, ensure alignment, and set up teams for success.
• Cultivate strong partnerships with teams including Fulfillment, Promotions, Merchandising, Vendor Partnerships, Customer Success, Finance, Support Operations, Legal, and Development teams to ensure cohesive vendor operations.
• Lead with a solution-oriented customer mindset to capture, action, and effectively support customer needs and/or requests to enhance their experience.
• Identify and surface unique product or operational opportunities available via vendors with Product, Development, or Marketplace teams.

Benefits

• Rewards for your impact through our Recognition and Rewards program
• Health Benefits and Life Insurance Coverage beginning on your first day
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation to recharge, so you can bring your best
• Employee and Family Assistance Program offering mental health, legal, and financial counselling
• Supported professional development and career growth (Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groups that celebrate our diversity
• Regular events designed to build connection, belonging, and well-being

What This Job Offers

• Career Level: Mid Level