MANAGER OF TRAINING OPERATIONS

Bottom Line•National, MD

2h•$76,000 - $103,000•Remote

About The Position

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For over two decades, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. Today, we proudly serve over 7,000 students through our three core programs—College Access, College Success, and Bluprint—across regional offices in Massachusetts, New York City, Chicago, Ohio, Detroit, and soon, Houston. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

Requirements

Bachelor’s degree or equivalent professional experience
2–4 years of experience in operations, project management, training coordination, evaluation implementation, or a related field
Strong organizational skills and ability to manage multiple projects and priorities simultaneously
Experience coordinating work across teams or departments
Experience working with systems and tools (e.g., LMS platforms, spreadsheets, project management tools like Asana, SharePoint, etc.)
Ability to interpret data, identify trends, and translate findings into actionable insights
Strong written and verbal communication skills
Ability to work in a fast-paced environment with evolving priorities
Commitment to Bottom Line’s mission

Nice To Haves

Experience with survey tools, feedback collection, evaluation implementation, or reporting processes preferred

Responsibilities

Own the day-to-day administration and accuracy of Bottom Line’s Learning Management System (GoFarHub), ensuring training assignments align with staff roles and organizational expectations
Manage systems for tracking training completion, participation, and compliance across the organization
Ensure staff training assignments in GoFarHub align with ADP records and role requirements
Build and maintain dashboards and reports that clearly show training progress, completion rates, and gaps
Monitor system usage and engagement data to identify trends and recommend improvements to system effectiveness
Analyze training completion data, assessment results, and learner engagement to identify where staff struggle or disengage
Regularly share training completion data and insights with Training & Learning leadership, HR, and department leaders
Flag and escalate compliance risks and partner with managers and HR to support follow-up and accountability
Troubleshoot system issues and collaborate with the Product Team to implement updates and improvements
Ensure staff and managers receive clear, consistent communication about training expectations, deadlines, and progress
Identify patterns in training data, systems usage, and project execution to surface insights and recommend operational improvements
Support continuous improvement of training operations by strengthening processes, documentation, and cross-team visibility
Coach team staff and people managers on how to interpret training data and apply best practices to address low completion, engagement gaps, or compliance risks
Support the implementation and ongoing management of the Training & Learning team’s evaluation framework, including tracking defined success metrics for trainings (completion, comprehension, satisfaction, and application)
Create, distribute, and manage evaluation tools such as training feedback surveys, assessments, and post-training follow-ups
Review and analyze training feedback survey responses to identify strengths, gaps, and opportunities for improvement
Synthesize quantitative and qualitative data into actionable insights and operational recommendations for the Training & Learning team
Identify patterns across training data and feedback to surface operational trends and areas for improvement
Implement processes for regularly reviewing and updating trainings based on evaluation findings and established team priorities
Partner with training content owners and SMEs to support the execution of improvements informed by evaluation data
Ensure evaluation practices are implemented consistently and reliably across trainings and initiatives
Maintain dashboards, reporting tools, and tracking systems related to training evaluation efforts
Lead project management for Training & Learning initiatives, ensuring projects are well-organized, on track, and completed on time
Develop and maintain clear project plans, timelines, and trackers for key initiatives
Coordinate across departments to gather inputs, align stakeholders, and move work forward
Facilitate meetings, track milestones, and communicate progress updates to stakeholders
Support pilot programs and new initiatives by ensuring strong operational execution
Identify process gaps during project execution and suggest practical improvements
Manage operational coordination of training and onboarding activities for new site launches in partnership with the Director of New Sites
Develop and maintain onboarding trackers, timelines, and documentation to ensure readiness milestones are met
Coordinate with subject matter experts to ensure training content and onboarding materials are delivered effectively
Track onboarding completion and gather feedback to improve future launch processes
Partner with the Director of New Sites to support evaluation of onboarding and training effectiveness for new site launches, including analyzing training completion rates and feedback data
Document lessons learned and contribute to improving repeatable onboarding systems
Support logistics and coordination for training programs as needed (e.g., scheduling, session setup, communication)
Maintain clear documentation of processes, workflows, and operational practices
Ensure consistency and follow-through across Training & Learning operations