Operations Training Manager

Fortify Companies•Portsmouth, NH

8h•Hybrid

About The Position

As the Operations Training Manager, you sit at the center of how our business scales. This is not a purely administrative role—you are responsible for building and maintaining the systems, training, and infrastructure that keep operations running smoothly across a growing, multi-state footprint. Working in-person from our Portsmouth, NH headquarters and reporting to the VP of Operations, you own several high-impact areas including fleet operations, licensing and compliance, greenfield expansion support, vendor management, and the development of field training programs and SOPs. You act as a critical operator and partner to leadership—ensuring the operational backbone of the business is structured, compliant, and built to scale. Think of this role as a chief-of-staff to operations: you bring order to complexity, ensure nothing falls through the cracks, and build the systems that allow teams across the organization to perform at a high level as we grow.

Requirements

3+ years of experience in operations, business administration, or similar role
Proven ability to manage multiple complex programs simultaneously (e.g., compliance, fleet, expansion)
Strong organizational and systems-thinking mindset with high attention to detail
Experience managing vendors and holding partners accountable to timelines and deliverables
Clear, professional communication skills across field teams and leadership levels
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to operate in a fast-paced, scaling environment with shifting priorities
Experience creating SOPs, training materials, or process documentation

Nice To Haves

Experience in restoration, construction, or field services industries
Familiarity with licensing, compliance, or multi-state operations
Experience with LMS platforms (LearnUpon or similar)
Exposure to fleet management or operations software systems

Responsibilities

Oversee fleet operations end-to-end, including vehicle ordering, assignment, maintenance, insurance, compliance, and decommissioning
Manage fuel card programs, tolling systems, registrations, and vendor coordination for all fleet-related functions
Own all licensing and compliance requirements across multiple states, including contractor licenses, business registrations, and tax accounts
Proactively track and manage renewals to ensure zero compliance gaps as the company enters new markets
Support greenfield expansion efforts, including site coordination, lease execution, insurance setup, and operational readiness
Partner with Operations leadership to stand up new branch locations, ensuring supplies, systems, and infrastructure are ready at launch
Manage vendor relationships across fleet, insurance, licensing, and facilities; ensure service levels, cost control, and performance standards are met
Source and onboard new vendors as needed to support expansion and operational efficiency
Maintain organized, audit-ready records across all operational programs and systems
Support the VP of Operations with research, project coordination, and cross-functional initiatives
Coordinate workflows across Operations, HR, and Finance to ensure smooth execution of compliance, onboarding, and administrative processes
Own the development, organization, and maintenance of all field training programs and SOPs across service lines
Manage the company’s training library (LearnUpon, SharePoint, Teams), ensuring materials are current, accurate, and accessible
Build and implement a train-the-trainer model to enable field leaders to deliver consistent training locally
Develop onboarding programs, training content, and SOPs to support new service lines, MSAs, and operational initiatives
Collaborate with subject matter experts across the organization to standardize and finalize training content