Manager of Training and Learning Solutions

ASSA ABLOY • Phoenix, AZ

4d • Onsite

About The Position

The Manager of Training and Learning Solutions will define and develop learning strategies for ASSA ABLOY EMS products, applying creativity and instructional design principles to produce programs that meet the needs of diverse, professional users across a variety of modalities and media. This individual will grow the organization’s ability to capture and share knowledge, deploying F2F and digital learning to optimize customer engagement. The role requires the ability to imagine innovative solutions, engage subject matter experts and learners, manage in-field trainers, and deliver engaging tools that increase our brands’ impact in the marketplace.

Requirements

• A bachelor’s or master’s degree in communications, education, training and development, organizational development or related field, or equivalent work experience.
• Five or more years of business experience, ideally in Instructional Design, Training, or E-Learning
• Four or more years of progressive experience leading cross-functional teams, operating and influencing effectively across the organization
• Demonstrated interest in and aptitude for development of content, technologies, and training personnel.
• Proficiency in MS Office
• Experience with e-learning, learning management systems, and Microsoft PowerPoint is required.
• Ability to write reports and business correspondence in English and effectively present information and respond to questions from groups of managers, clients, customers, technicians, and assemblers in English.
• Ability to effectively drive change in a dynamic and complex operating environment
• Excellent leadership and communication skills, inspiring teams, building networks, and sustaining relationships
• Ability to organize broad information from numerous sources into cohesive, usable, and effective content
• Strong analytical, problem-solving, and critical thinking skills
• Facility for people management, to engage individuals at varying levels of responsibility and skills
• Ability to deal with ambiguity and time-pressure

Nice To Haves

• Familiarity with information-intensive industries or digitally advanced enterprises is preferable
• Knowledge of all, some, or equivalents: Adobe CC, Captivate, Articulate, Adapt, Audacity, PIM/DAM platforms, as well as web and mobile UI/UX is desired.

Responsibilities

• Assess organizational needs and create annual plans for both online/interactive delivery and traditional instructor-led training, ensuring strategic alignment with business goals.
• Collaborate with business stakeholders and subject matter experts (including Product Management, Engineering, Marketing, Sales, Customer Service, Technical Support, IT, and external parties) to identify opportunities and create training content that addresses customer needs.
• Manage multiple projects simultaneously, from scoping and budgeting through development, delivery, and evaluation.
• Champion creative approaches to raise awareness of training programs and tools.
• Help build a shared mind-set and culture that sees knowledge as an asset, creating value as EMS know-how and information is spread to Sales and Training partners.
• Manage and grow in-field trainers to maximize their ability to develop and deliver training, including both subject matter expertise and teaching methods/skills.
• Optimize processes for both efficiency and impact, setting KPIs to measure effectiveness.

Benefits

• regular feedback
• training
• development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager