Manager of the Day - Office Assistant

Sun Mar Health Care•Vista, CA

9d•Onsite

About The Position

This role involves managing daily office operations and assisting with admissions and receptionist duties within a skilled nursing facility. The Manager of the Day - Office Assistant is responsible for ensuring smooth daily operations, handling inquiries, managing resident admissions, and providing administrative support. Key responsibilities include managing the reception area, assisting with admissions processes, maintaining resident records, and performing various administrative tasks to support the facility's functions.

Requirements

1-year working in an office position at a skilled nursing facility
1-year Receptionist Duties
1- year collections/billing experience with insurance carriers

Responsibilities

Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
Operate paging/telephone system as required.
Answer telephones; determine nature of call and direct caller to appropriate individual or department.
Receive request from within the facility and locate personnel through paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
Greet visitors. Direct to appropriate office and/or resident room.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Monitor presence and location of sale representatives in the facility.
Ensure that all visitors sign in upon arrival.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
Assist with billing functions as directed by Billing Manager.
Receive, sort, and distribute mail as directed.
Operate copier, office machines, etc., as directed.
Operate computer as directed.
Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
Report any known or suspected unauthorized attempt to access facility's information system.
Schedule Transportation for residents
Perform other duties as requested by Supervisors and Administrator.
Assess inquiries and respond to referrers immediately.
Ensure an immediate response to phone, fax, and walk-in inquiries and referrals.
Facilitate admission decision and ensure positive admission experience for customer and family.
Meet census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center.
Coordinate tour, application, and sales process with customers, families, and referrers, either personally or with appropriate backup systems.
Ensure proper completion, signing, and distribution of paperwork.
Meet with family and customers on the day of admission and ensure appropriate preparation of room and introduction to nursing staff on the unit.
Communicate admission criteria to referral sources, customers and families.
Ensure comprehensive gathering and documentation of customer data which will enhance appropriate placement within the Network.
Maintain thorough knowledge of medical, social and financial information relating to Eldercare.
Conduct follow-up on all inquiries which have not yet been converted to admissions.
Work with Administrator and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings.
Maintain statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges, and marketing activity; submit to corporate office.
Nurture referral relationships with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions.
Develop and maintain referral base.
Maintain an accurate record of available beds/census.
Admit, transfer, and discharge residents in accordance with established policies and procedures.
Maintain current records of all residents admitted/discharged by this facility in accordance with established policies and procedures.