Manager of Support Engineering
About The Position
Who are Benifex? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀 Why should you apply? 🌟 Coach, Develop and Grow a Support Engineering team, creating an environment where individuals can thrive and progress Take ownership of a critical function during a major transformation Shape how a high-performing technical team operates, improving delivery, quality, and efficiency at scale Work closely with senior leadership to translate strategy into real operational outcomes and team performance Work for a profitable, fast-growing market leader in the online reward and benefits space Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position
Requirements
- Proven experience leading technical support or engineering teams
- Strong people leadership skills, with the ability to coach, develop, and scale teams effectively
- Experience delivering operational excellence, particularly in high-volume or rapidly growing environments
- A hands-on approach with the ability to manage both technical delivery and team performance
- Strong organisational and communication skills
- Accountable and delivery-focused mindset, with a clear sense of ownership and follow-through
Responsibilities
- Lead, coach, and grow a team of Support Engineers, fostering a high-performance and collaborative culture
- Take ownership of day-to-day Support Engineering operations, including workload management, escalations, and SLA delivery
- Oversee the resolution of complex 3rd line technical issues and out-of-warranty defects
- Drive operational improvements as the team scales, ensuring consistency, quality, and efficiency
- Collaborate with global support teams across 1st, 2nd, and 3rd line functions to deliver a seamless service
- Monitor performance metrics and implement data-led improvements across team processes
- Support the expansion of the team, contributing to hiring, onboarding, and capability building
- Partner with senior stakeholders to align on priorities, surface risks, and ensure effective execution
Benefits
- Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
- 25 days holiday plus your local bank holidays
- Your birthday off
- Two half day wellbeing days
- Healthcare cash plan to cover the costs of day to day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
