LN Venues, Manager of Specialty Ticketing Operations
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Requirements
- Bachelor's degree preferred
- 3-5 years of relevant experience in ticketing operations, e-commerce operations, or a related field
- Ticketing experience with Ticketmaster Host or Archtics preferred
- Excellent technical proficiency and ability to analyze and interpret data
- Creative thinker who can both conceptualize and execute complex workflows to accomplish business needs
- Self-starter who is adept at anticipating the needs of their team and the larger organization
- Ability to manage multiple simultaneous projects
Responsibilities
- Design, launch, and manage specialty ticketing products, including venue memberships, premium seating packages, and seat upgrade programs
- Map customer journeys for new initiatives to ensure a positive fan experience from initial purchase through day of show
- Present new specialty ticketing initiatives to leadership and key stakeholders, incorporating feedback and securing necessary approvals prior to launch
- Partner closely with Ticketmaster and third-party vendors to maximize platform capabilities
- Identify opportunities to improve processes, increase efficiency, and drive revenue
- Compile sales and operational performance metrics and present to leadership
- Perform other duties and responsibilities as assigned
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off
- Crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
