Manager of Solutions Engineering

Paddle • Boston, MA

1d • Remote

About The Position

Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:
We are looking for an experienced people leader to manage our Solutions team. This is a leadership role where your primary focus will be coaching and developing Solutions Engineers, building a positive partnership with the sales organization, and driving results for your region.
As a people leader first, you'll create an environment where your team can thrive - fostering psychological safety and setting clear expectations. You'll work closely with Sales leadership, Product, Engineering, and Solutions leadership to ensure your team has the support and direction they need to deliver incredible experiences for digital product companies.

Requirements

• Demonstrated leadership experience - whether through managing a team, leading a Solutions function, or mentoring others in customer-facing technical roles
• Experience across the full customer lifecycle from pre-sales through go-live, with a track record of driving revenue realization
• Deep understanding of both solutions engineering craft and what it takes to be a great people leader
• Talent for simplifying complexity - breaking down ambiguous challenges into clear action and helping others do the same
• Passion for coaching and developing people, with a track record of helping team members grow through honest, direct feedback
• Data-driven approach to making decisions, setting measurable goals, and tracking team performance
• Strong cross-functional partnerships and networks of trust across teams and geographies

Responsibilities

• Build a high-performing team that delivers exceptional results and drives regional revenue, creating an environment where people love the work and impact they're making
• Be a role model who improves everything around you - from team processes to customer experiences to cross-functional collaboration
• Own successful go-lives and revenue realization, ensuring your team delivers high-quality implementations that meet commitments and drive measurable value
• Translate company objectives into clear priorities and measurable goals, ensuring your team understands how their work connects to Paddle's mission and success
• Foster a culture where people feel safe to innovate, take ownership, and continuously raise the bar
• Champion collaboration across teams and geographies, balancing regional needs with company-wide priorities to maximize impact

Benefits

• We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives.
• We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both!
• We offer all team members unlimited holidays and 4 months paid family leave regardless of gender.
• We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed