Mgr- Security

Northern Light Health•Bangor, ME

1d•Onsite

About The Position

The Manager of Security is a member of Northern Light Health’s Security organizational leadership team, responsible for managing security operations and assigned officers and staff at Northern Light Eastern Maine Medical Center and other facilities as assigned. The position reports to the System Director of Security and matrix reports to the NL-EMMC VP of Operations. It plans and manages staffing, equipment, materials, and fiscal resources; develops action plans aligned with organizational goals; and leads the development and ongoing improvement of security systems protecting patients, visitors, employees, and facilities. The manager also serves as Co-Chair of the Workplace Violence Committee and oversees parking and wayfinding signage across assigned properties. The manager directs security services and operations, including access control, badging, infant monitoring, surveillance, duress systems, visitor protocols, incident investigations, emergency plans, and the Security Management Plan for the Environment of Care. The role oversees a hybrid security force in collaboration with a contracted Security Site Manager, including personnel assignments, schedules, overtime, training, documentation, audits, and compliance. It promotes customer service and community-oriented security practices and works with internal stakeholders, law enforcement, and regulatory agencies. The position is full-time, 40 hours per week, with a work schedule of 8:00 AM to 5:00 PM. The listed salary range is $35.92–$55.13. The role is based at Northern Light Eastern Maine Medical Center in Bangor, Maine, with security responsibilities at other locations as assigned.

Requirements

At least 5 years of relevant work experience.
At least 5 years of supervisory-level or greater experience in the security and safety field.
Knowledge of applicable local, state, and federal laws and regulations.
Knowledge of C-Cure 9000 Access Control, SafePlace Infant Monitoring, Strongline Systems, analog and IP video systems, computer-aided dispatch, report management, and incident-reporting systems such as Omnigo and RL.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, including the described document, spreadsheet, email, and presentation functions.
Strong leadership and communication skills, with the ability to advise all levels of management on security policy and best practices.
Ability to work effectively in crisis situations.
Ability to identify exposures through risk assessments and develop corrective plans.
Skill in report writing and preserving chain of custody.
No minimum education requirement is listed. Eight years of experience beyond the position’s minimum experience requirements may be accepted in lieu of a degree.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure the safety and security of healthcare workers, patients, visitors, and others interacting with Northern Light Health.
Manage security services and operations at the Medical Center, LFCI, Union Street, and off-campus locations as assigned.
Direct and oversee the NL-EMMC hybrid Security Force in collaboration with the contracted Security Site Manager; manage staff assignments, schedules, and overtime distribution.
Plan and manage human, material, equipment, and fiscal resources, including short- and long-term budgets for equipment replacement and parking needs.
Promote customer service, measure service quality, and develop improvement action plans; engage staff in service improvement and recognize contributions.
Monitor compliance with legal, accrediting, regulatory, and other applicable requirements.
Conduct ongoing performance conversations with direct reports and hold subordinate leaders and staff accountable for performance and follow-up.
Create a self-development plan to improve leadership skills, competence, and outcomes.
Focus on reducing workplace violence; serve as Co-Chair of the Workplace Violence Committee and participate in related system groups as assigned.
Direct and manage building access control systems and supervise the Badging Office and assigned systems.
Manage components of the Strongline System and after-hours visitor protocols in accordance with IDD.
Oversee the Infant Monitoring System, conduct scheduled tests, and assist with training approved users.
Direct and manage audio and video surveillance systems and duress/panic systems.
Conduct incident investigations, root-cause analysis, and data analysis.
Maintain the Security Management Plan for the Environment of Care and develop and maintain emergency directives and contingency plans.
Direct and manage parking across NL-EMMC properties and oversee interior and exterior wayfinding signage on campuses.
Manage orientation and training for new security staff and ongoing departmental training; ensure required training and certifications are documented.
Assist with implementation, review, and revision of security and workplace-violence policies, directives, and procedures; advise the System Director of Security on training, operations, technology, and oversight.
Prepare accurate, objective reports and documentation, including executive summaries and corrective action plans; document audits, surveys, special duties, technology inspections, and patient observations.
Build positive relationships with internal and external stakeholders and work cooperatively with Northern Light Health member organizations, law enforcement, and regulatory agencies.
Audit security processes, staff conduct, and documentation, including patient observations and assignments to the Diagnostic Evaluation Area, to ensure compliance with regulations, standards, and best practices.
Support Northern Light Health in achieving its Equal Employment Opportunity and Affirmative Action goals.