Manager of Sales Operations

CPI Card Group

12h • Hybrid

About The Position

The Sales Operations Manager drives operational excellence across the sales organization by owning the sales operations business strategy including pipeline visibility, CRM integrity, reporting, and sales process discipline and end-to-end RFP response management. This role partners closely with sales and marketing to achieve the company’s strategy, growth and profit objectives by optimizing lead management, increase pipeline velocity and supporting revenue growth across both direct and partner channels.

Requirements

• Strong leadership skills, with the ability to collaborate and build strong cross-functional relationships
• Excellent ability to communicate in both written and verbal form to collaborate with all stakeholders, and to be able to effectively provide written documentation of processes and procedures
• Strong analytical aptitude with the ability to analyze and translate data into insights
• Experience with CRM systems (Salesforce, HubSpot, or similar) and pipeline reporting
• Experience managing RFP processes and tools (e.g., Responsive)
• Bachelor’s degree in business, marketing, finance, computer science or related field. Experience may be considered in lieu of degree
• 7+ years of experience in sales operations, revenue operation or analytics
• Ability to work from home and be onsite in the office
• Ability to work from home in a virtual environment, where reliable high-speed internet access (hotspot not acceptable) is required
• Ability to work from home in a virtual environment, where a dedicated distraction-free environment is required
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Nice To Haves

• Experience working across direct and partner sales models preferred

Responsibilities

• Own pipeline management, forecasting support, and sales lifecycle discipline within CRM; ensure accurate tracking of all opportunities
• Maintain CRM data integrity across contacts, accounts, and deals, including governance of data standards and usage
• Develop and deliver standardized reporting, including dashboards, bi-weekly and monthly reports, providing insights into pipeline health, performance, and revenue trends
• Analyze pipeline, win/loss data, and channel performance (direct and partner) to identify risks, growth opportunities, and cross-sell potential
• Proactively identify opportunities for sales process improvement
• Partner with marketing to manage lead processes (MQL to SQL), attribution, and funnel performance
• Lead the RFP response process, including management of the Responsive tool, content governance, and tracking of win/loss metrics
• Support sales process standardization and continuous improvement by identifying bottlenecks, improving workflows, and driving consistency across tools and practices
• Assist in coordination and tracking of key strategic sales events, including pipeline and revenue impact
• Partner cross-functionally with marketing, finance, and customer teams to support reporting, performance tracking, and smooth transition from sales to implementation
• Support performance reporting to help sales team drive their book of business and have clear line of site to sales goals/targets against current performance and market share gains
• Support onboarding and ongoing training of the sales team on tools, processes, and best practices
• Manage team in support of sales operation responsibilities and company objectives
• Facilitate QBR templates, standardizations and updates as needed
• Provide insights from pipeline and sales data to inform customer experience improvements

Benefits

• Competitive pay rates and an inclusive, empowering and rewarding culture.
• Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees