Manager of Safety and Security

Planned Parenthood of Greater Texas•Dallas, TX

6h•Onsite

About The Position

This position can be filled at our Dallas Admin, Fort Worth Admin, Austin Admin or Houston Admin Office. The Manager of Safety and Security is responsible for management of the daily functions of Planned Parenthood of Greater Texas’ (PPGT) Security department, whose role is to ensure the physical safety and protection of the organization’s employees, visitors and assets. Supports the organization’s strategic plan and workplace inclusion initiatives. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to excellent customer service and PPGT’s culture of quality, safety and risk awareness.

Requirements

Bachelor’s degree + 3 years of related exempt experience or Associate’s degree + 5 years of related exempt experience or High School diploma or equivalent + 7 years of related exempt experience.
Security or Safety-related exempt experience required.
Excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet.
Willingness and ability to adapt to change including advances or new technology.
Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
Ability to work flexible hours including evenings and weekends and be on-call as needed.
Ability to travel as required.
Ability to think strategically and achieve organization's goals.
Ability to operationalize strategic goals into action plans.
Ability to provide oversight of compliance and regulatory requirements pertaining to position.
Strong organizational skills and ability to multi-task.
Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
Strong interpersonal and communication skills.
Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
Be discreet and safeguard confidential information.
Possess integrity and compliance - can be relied upon to act ethically.
Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural beliefs and practices, preferred language, and other communication needs.
Ability to work effectively as a team member.
Ability to lead, manage, direct, and motivate diverse groups of people and possess the skills to delegate and supervise subordinates.
Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the organization.
Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
Building Relationships: Shows genuine interest in others' needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Nice To Haves

Experience in health care industry preferred.

Responsibilities

Manages the organization’s Safety & Security program, ensuring that PPGT employees receive appropriate training and support required for the safety and protection of PPGT’s employees, visitors and physical assets.
In conjunction with supervisor, implements preventive and proactive measures in an ever-changing external environment including and not limited to intelligence analysis and asset protection.
Conducts audits and inspections to identify fire, safety, and security risks, vulnerabilities and gaps and recommends and implements solutions. Monitors and inspects systems, alarms, and other physical security measures.
Maintains up-to-date working knowledge of opposition actors, groups, strategies, and tactics.
Follows up on all unusual activities in and around PPGT properties that may impair the well-being of patients, visitors and employees.
Establishes operational plans for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events.
Prepares and delivers timely, appropriate communications to PPGT staff in anticipation of and following security incidents
Develops and maintains strong working relationships with employees, vendors, and contractors. Ensures vendor contracts are obtained and renewed per PPGT policy.
Develops and maintains relationships with law enforcement and emergency services.
Responsible for oversight of hired contractors for security related projects and ensures confidentiality of projects as required.
Assists with coordination of security for special events. Is onsite for events as needed.
Create and implement security standards, policies, and procedures in collaboration with supervisor and senior operations leaders to ensure safety and security related policies and procedures are up to date. Responsible for ensuring that staff, visitors and vendors adhere to organization’s facilities, safety and security policies at all times.
Ensures strict adherence to PPGT’s access control policies.
May assist with investigations and critical event responses in coordination with supervisor and applicable law enforcement officials.
Understand law enforcement methods, tactics, and procedures.
Collects data and prepares analysis on program activities and achievements, communicating with appropriate stakeholders accurately and in a timely manner.
Prepares timely, complete security incident reports and prepares and delivers all required security incident reports per due dates to PPFA Security Group as required.
Develops departmental budget, in collaboration with supervisor and senior leaders. Ensures all purchases and expenses comply with purchasing requirements and obtains necessary approvals.
Must be available to be on-call and available to respond to incidents as required. Assumes control of incident scenes until relieved.
Adheres to the organization’s compliance requirements and all applicable laws and safety regulations.
Embraces the organization’s ‘In This Together’ customer service standards and uses them with internal and external clients, every person, every time.
Has unrestricted access to client protected health information (PHI) on paper and electronic forms for purposes of treatment, payment, and/or healthcare operations. The use of a client’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual client. Disclosure of any client information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid authorization. Must adhere to minimum necessary rule.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.