Manager of RPO Services - Logistics
About The Position
The Manager of RPO Services is responsible for leading recruitment operations for strategic logistics partnerships within a Recruitment Process Outsourcing (RPO) environment. This role serves as the primary operational liaison between the client, hiring leaders, and the recruiting team to ensure workforce delivery goals are achieved across high-volume hiring initiatives. The Manager of RPO Services oversees recruiter performance, operational efficiency, service delivery, client satisfaction, and continuous process improvement. This role requires strong leadership, data-driven decision making, and the ability to manage fast-paced recruiting operations supporting warehouse functions. The ideal candidate possesses experience leading recruiting teams in high-volume staffing environments and understands the urgency, compliance, and workforce challenges common within the logistics industry.
Requirements
- Bachelor’s degree or equivalent professional experience preferred
- Minimum of 3 years’ recruiting experience in RPO, staffing, logistics, manufacturing, or high-volume hiring environments
- At least 1 year of leadership or team management experience
- Experience managing recruiting operations in fast-paced, metric-driven environments
- Experience working with ATS, CRM systems, workforce analytics, and reporting tools
- Embodies Hueman’s core values - excellence, teamwork, change, trust, and service - in every interaction with clients, candidates and team members
- Strong leadership and team development skills
- Ability to manage competing priorities in a fast-paced operational environment
- High sense of urgency and operational accountability
- Exceptional written and verbal communication skills
- Excellent client relationship management abilities
- Collaborative, energetic, and solutions-oriented approach in a fast-paced environment
- Proficiency in Microsoft Office, ATS platforms, and reporting dashboards
- Commitment to delivering exceptional customer and candidate experiences
Nice To Haves
- 5+ years of recruiting experience, with at least 2 in high-volume/hourly environments
- At least 2 years of direct experience managing recruiters or recruiting teams
- Demonstrated experience supporting high-volume hourly hiring at scale
Responsibilities
- Ensure team is meeting partnership goals and objectives
- Lead, grow, and develop recruiters through regular coaching and development conversations
- Identify recruiters who are at risk and proactively communicate with leadership
- Complete account scorecard, reporting, and calls with partners weekly
- Own and grow the client relationship at the operational level, including escalation management and proactive issue resolution
- Partner with the client on workforce planning, ramp forecasting, and hiring strategy
- Ensure compliance with client requirements and regulatory standards (e.g., I-9, background checks, drug screening)
- Drive recruiter daily activity and pipeline execution
- Conduct weekly one-on-one meetings
- Complete and review recruiter scorecards with each recruiter
- Determine weekly recruiter accountability and goals
- Own account-level process improvements
- Execute and monitor marketing strategy and results (in coordination with marketing team) and recommend changes
- Participate in the planning and execution of RPO management meetings
- Create and maintain training materials for your partnership(s)
- Participate in the creation and presentation of partnership reviews to client stakeholders
- Analyze recruiting funnel and SLA data to identify trends, surface risks, and drive course corrections
- May require occasional travel to client sites, conferences, and other recruiting events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
